Enterprise Account Manager

About The Role

The Enterprise Account Manager partners with our largest and most complex customers primarily PE-backed groups managing multiple portfolio brands to ensure successful onboarding, adoption, and long-term value realization. You’ll lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to design, deliver, and scale success across their portfolios. This is a hands-on role that combines technical execution, project management, and executive relationship management. You’ll build and manage onboarding project plans used by C-level stakeholders, configure integrations using Zapier, webhooks, and APIs, and collaborate closely with Product and Engineering to solve implementation challenges.

Key Responsibilities

• Customer Onboarding & Value Delivery
  • Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts.
  • Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments.
  • Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration.
  • Maintain account health and proactively address adoption gaps or technical issues.
  • Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI.
• Technical Execution
  • Build and manage Zapier automations to connect customer systems and automate workflows.
  • Partner with Product and Engineering to troubleshoot API connections and integration challenges.
  • Document all technical workflows and ensure repeatability across brands and regions.
• Project Management & Cross-Functional Coordination
  • Act as project lead for multi-brand or regional implementations.
  • Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution.
  • Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders.
  • Manage escalations and coordinate resolution of high-impact issues.
• Account Growth & Retention
  • Develop success plans that align customer goals with measurable outcomes.
  • Identify opportunities for expansion in product usage, AI adoption, and add-on modules.
  • Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies.
  • Build and maintain strong relationships with customer executives and operational leaders.

Qualifications

• 5–8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts.
• Proven success managing enterprise customers with complex technical requirements.
• Strong project management and organizational skills; capable of managing concurrent projects with multiple stakeholders.
• Excellent communication skills, including executive presence and the ability to lead C-level discussions.
• Experience using HubSpot and Metabase (or similar BI tools) for account tracking and reporting.
• Familiarity with home services, SaaS, or tech-enabled operations is a plus.