Manager of Day & Community Services

SUMMARY

Directs and coordinates all activities of Day & Community Services Program. This includes managing supervisors & staff, scheduling, content of program activities and practices, collaboration with other program areas, and community practices. Participates as a member of the Management team in formulating organizational practices, policies, and overall leadership of organizational matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and coordinates all day & community services activities.
• Develops programs that address current and future client needs, including life enrichment, skill development, community integration, and employment skills.
• Provides ongoing training and guidance to staff in the implementation and continuous development of evidence-based practices, ensuring compliance with current standards and regulations.
• Collaborates with Director to create and implement both individual and group program policies and procedures.
• Works with Clinical staff to integrate clinical services into day and community programs.
• Sets program goals based on federal and state regulations to improve participants' lives.
• Supervises, trains, and leads staff in achieving program and individual goals.
• Onboards and trains new team members.
• Buils and maintains community partnerships, both internally and externally, to enhance day and community services.
• Participates in interdisciplinary meetings and annual service plans as needed.
• Creates individualized support plans and monitors outcomes for positive results.
• Collaborates with the Department Director to develop and manage the program budget.
• Manages individual community programs for individuals receiving outbound services and supervises their staff through regular face-to-face visits and direct supervision.
• Ensures completion and accuracy of outbound staff's notes, timesheets, and other administrative requirements.
• Internal audits as requested to ensure quality and compliance.
• SUBMITs PAR/unit requests from case managers for individuals in services and completes and updates records in Therap.
• MAY provide group or individual services as needed to maintain program continuity.
• APPROVES staff timesheets and manages billing with the finance department.
• SUBMITS requests for services applications for Medicaid waivers, vocational rehab, and seeks grants for non-billable services.
• ENSURES program compliance with all rules and regulations.
• REPRESENTS management in meetings and committees.
• ANY other tasks delegated by Leadership to support the overall program.

SUPERVISORY RESPONSIBILITIES

The Manager of Day & Community Services oversees the Day and Outbound Community Services programs. This role ensures the effective implementation of each consumer's Individualized Plan (IP) within the program. The Manager’s supervisory duties align with the organization's policies and applicable laws and include interviewing, hiring, and training staff; planning, assigning, and managing work; evaluating performance; recognizing and disciplining employees; and addressing and resolving issues and complaints.

QUALIFICATIONS

To successfully perform this job, an individual must meet all essential duties effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodation will be provided to support individuals with disabilities in performing these essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

Competitive Medical, Dental, Vision Insurance options Generous progressive PTO Paid initial and ongoing training, including Relias, Safety Care, CPR/First Aid and QMAP Paid Holidays Quarterly awards and gifts Many additional Benefit options, including Pet insurance! Flexibility and opportunities for growth Options to work overtime at events or with additional shifts & clients Mileage reimbursement Ongoing support Rewarding work And much more!

COMPANY INFORMATION

Support, Inc. is an Equal Opportunity Employer. M/F/D/V We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.