Community Manager

About the role

Centerspace is seeking a dedicated and customer-focused Community Manager to lead operations at Whispering Ridge Apartments in Omaha, Nebraska.

Candidates are required to complete a 35-minute pre-employment assessment after submitting their application. This assessment is a mandatory step in the process and provides valuable insights into your strengths and fit for the role.

Responsibilities

• Prepares the annual business plan and is accountable for achievement of results.
• Responsible for providing direction and executing operational processes and procedures.
• Ensures that the property is being maintained to standards provided by Centerspace.
• Completes regular property inspections.
• Collaborates with supporting departments as needed.
• Implements process changes and initiatives.
• Approves new resident applications.
• SUBMIT RENEWAL PLANS FOR APPROVAL.
• MONITORS AND REPORTS INCIDENTS AND LEGAL RISKS.
• COORDINATES ANNUAL UNIT INSPECTIONS.
• Completes reports as required.
• Operates under guidelines of local laws and ordinances.
• Requests resources when necessary and provides feedback about how we can improve operations.
• May represent Centerspace in Conciliation Claims Court.
• Operational: Prepares the annual business plan and is accountable for achievement of results.
• Drives overall financial results for the property; can analyze and summarize key issues, trends and possible solutions and strategies to address.
• Prepares the annual business plan and budget and is accountable for achievement of results.
• Direct property operations in a manner that is consistent with the property budget.
• Completes monthly financial review and variance reporting.
• Creates action plans if there is underperformance.
• Financial: Drives overall financial results for the property; can analyze and summarize key issues, trends and possible solutions and strategies to address.
• Operates under guidelines of local laws and ordinances.
• Requests resources when necessary and provides feedback about how we can improve operations.
• May represent Centerspace in Conciliation Claims Court.
• Other projects and duties assigned.
• Leadership: Leads teams to success, motivating them provide services consistent with our Mission, Vision and Values.
• Personnel management including recruiting and hiring, training and development, scheduling, timekeeping & payroll, coaching and discipline, performance evaluation and goal setting.
• Collaborates with the Lead Technician and/or Service Supervisor to align priorities and measure performance.
• BUILDS A CULTURE OF CONTINUOUS IMPROVEMENT.
• Able to communicate concisely and effectively to provide context, motivate teams, and share information.
• LEADS, DIRECTS, HIRING, TERMINATING, COACHING AND SUPERVISING THE STAFF AT THE PROPERTY.
• MONITORS AND APPROVES ALL LEAVE REQUESTS AND TIMECARDS FOR ALL STAFF.
• EXHIBITS CONFIDENCE IN SELF AND OTHERS, INSPIRES AND MOTIVATES OTHERS TO PERFORM WELL, EFFECTIVELY INFLUENCES ACTIONS AND OPINIONS OF OTHERS, ACCEPTS FEEDBACK FROM OTHERS, GIVES APPROPRIATE RECOGNITION TO OTHERS, ABLE TO BUILD MORALE AND GROUP COMMITMENTS TO GOALS AND OBJECTIVES, DEMONSTRATES GROUP PRESENTATION SKILLS, PARTICIPATES IN MEETINGS.
• ENSURES THAT ALL STAFF COMPLIES WITH INTERNAL POLICIES/PROCEDURES, DEPARTMENT PROGRAMS, TRAINING REQUIREMENTS, FAIR HOUSING LAWS AND ALL OTHER APPLICABLE RULES AND REGULATIONS.
• COACHES TEAM MEMBERS TO CONTINUE THEIR CAREER DEVELOPMENT AND STRONGEN OUR TALENT PIPELINE.
• Can apply a broad and long-term perspective to decisions based on daily operational activities to drive results.

Qualifications

• A two-year degree in Real Estate, Management, Finance or Business Administration or a related field or comparable proven experience.
• 2+ years’ experience in property management is required.
• A minimum of 2 years supervisory experience is required, with experience managing managers preferred.
• Strong financial acumen; must understand the components driving P&L.
• Demonstrated success in leadership, team member development and team building.