Community Manager

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Audit files and comply with LIHTC compliance requirements
• Oversee daily outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests
• Maintain property reporting in a timely manner (i.e., financial reports, marketing reports)
• Operate within budget and purchasing guidelines
• Maintain curb appeal by walking/inspecting property and vacant units
• Attend court proceedings, as necessary
• Coordinate and lead staff meetings, as necessary
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

• At least 3 years of property management experience
• Working knowledge of Compliance
• Experience with Project Based section 8
• Professional certification: TCS required
• Strong knowledge of LIHTC, Section 8, and Fair Housing Laws
• Demonstrated Leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent and premiere customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, and Yardi Property Management Software required

Education

• High school diploma or GED

Attendance/Travel Requirements

• The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
• Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
• The position requires the ability to serve on-call, as scheduled or as necessary.
• Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.
• You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Intermediate Computer/Microsoft Suites/Internet knowledge
• Working knowledge of Outlook and OneSite/Yardi

Physical Demands

• Must be capable of physically accessing all exterior and interior parts of the property and amenities
• Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance

Learning & Development

• Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed

Pay

This role is exempt and has an anticipated annualized base salary range of $70,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.