Manager of Community Engagement

Position Overview

The Manager of Community Engagement will ensure that the assigned duties and projects, as they relate to all aspects of business development, community outreach and engagement, will be carried out in support of the mission and goals of Ryan Health.

Essential Functions

• Direct, manage and coordinate outreach and engagement activities of Ryan Health, as identified.
• Activities include, but are not limited to, Ryan Health’s Mobile Medical Unit; manage and coordinate the schedule of where the unit will be located in new and existing markets.
• Supervise the Mobile Medical Unit staff and ensure that their work is meaningful and helps achieve the defined goals.
• Lead efforts to penetrate new markets and maintain presence in existing communities/populations.
• Manage, grow, and maintain referring accounts, organizations, and community partners.
• Partner with leadership and IT to help build and maintain a data and analytics platform (Salesforce).
• Supervise assigned AmeriCorps members and volunteers, as appropriate, as it pertains to outreach and engagement activities.
• Schedule and manage outreach activities and events for the network.
• Lead data collection, input, and analysis.
• Troubleshoot issues and concerns.
• Manage staff and staffing schedules.
• Ensure that appropriate supplies are available.
• Maintain and communicate an organizational calendar of all network activities and events.
• Represent Ryan Health at community and stakeholder meetings, forums, and other events, as assigned.
• Lead quality improvement projects, including but not limited to population health initiatives.
• Monitor community/market trends and needs.
• Identify provider practice opportunities.

Qualifications

• Minimum two (2) years of work experience in patient services or a related field.
• Strong organizational skills and attention to detail.
• Effective communication, interpersonal, and customer service skills.
• Bachelor’s Degree (required).
• Advanced degree (preferred).
• Prior experience in a multi‑site Federally Qualified Health Center (FQHC) or other health‑care environment (preferred).
• Bilingual: English/Spanish (preferred).
• Computer proficiency, including use of Excel, data collection, and Salesforce.
• Professional, courteous, and respectful attitude in dealing with others.
• Commitment to exceeding patient expectations.
• Cooperation and teamwork; works well with others, contributes input to improve outcomes, and provides/receives feedback in a respectful manner.

Training Period

Six‑month probationary period.

Working Conditions

Physical Demands: While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work is performed in an office and outreach settings. The noise level and space accommodations may vary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.