Manager of Care Management

About the role

This position oversees operational activities of the Care Management area of the Medical Management department. This includes program development and monitoring, staff development including overseeing frontline supervisors. This position assists in developing and operationalizing new programs and ensures regulatory and contractual requirements are met.

Responsibilities

• Develops, executes and evaluates work plan for area of responsibility
• Ensures ongoing monitoring, evaluation, and outcome measurement for all Case Management (CM) programs
• Provides regular reports and presentations on clinical outcomes of CM programs
• Identifies opportunities and cost/benefit for new CM programs and enhancements to existing programs, using data analysis tool
• Assists with developing case management programs for new lines of business
• Provides supervision, direction and guidance to team while serving as the subject matter expert and lead on functional deliverables
• Provides performance feedback and coaching to staff, as well as makes hiring and termination decisions
• Assist in the training of new staff and providing an environment of continuous learning for existing staff
• Sets performance standards and productivity measures for direct reports
• Professional development of staff, including identification of educational opportunities, annual performance appraisals and goal development
• Determines/monitors staffing ratios
• Develops and ensures consistency in CM documentation standards
• Works with Clinical Trainers in the development of comprehensive role specific orientation/training programs
• Manages the development of CM policies and procedures and ensures annual review and revision
• Collaborate with Chief Medical Officer and Medical Director on new and existing clinical programs
• Serves as organizational consultant for CM performance practice
• Participates in administrative budget development and monitoring for area of responsibility
• Identifies and recommends opportunities for improvement and implements process improvement activities
• Representative of CM programs with state and community partners
• Collaborate with Matrix partners to develop, maintain and evaluate programs
• Other duties as assigned

Qualifications

• Active, unrestricted Rhode Island Nursing OR Licensed Independent Clinical Social Worker (LICSW) license in good standing. (Consideration will be given to individuals without current RI license. Must provide documentation confirming RI RN or LICSW application within 24 hours of offer)
• Bachelor degree in health related field or in lieu of degree; Associate degree in Nursing with seven (7) years or more in supervisory role
• Five (5) + years' experience in field of clinical, managed care and/or operational management
• Five (5) + years supervisory experience
• Strong collaboration, interpersonal and leadership skills
• Strong oral and written communication skills
• Strong analytical skills
• Proven ability to develop innovative programs and services
• Well-developed organizational and planning skills
• Ability to independently problem solve
• Intermediate to Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work extended hours including evenings, nights and weekends

Preferred

• Masters degree
• Certification as a Case Manager from an accredited Case Management program
• Knowledge of state agencies and community family support resources
• Bilingual