Care Management - Manager

Position Summary

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

What You Will Do

• Manages educational, financial and human resources for the care management teams to deliver high quality, cost effective, and responsive patient-focused health care services.
• Captures workload distribution and scheduling of the care management team members to assure adequate and appropriate staffing to meet the needs of patients and families within the Orlando Health network.
• Develops collaborative relationships with the site leadership, medical staff leadership, managed care contractors, and community leaders.
• Serves as a department intermediary for service problems.
• Ensures incident reports are completed appropriately and follows up with incident reports as needed.
• Organizes/ leads staff meetings and huddles.
• Embraces, promotes and communicates change.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains confidentiality of data and information.
• Provides matrices and other dashboard statistics to show the effectiveness of the case management/ care coordination team.

Qualifications

• Graduate of an approved school of nursing
• Required or Masters in Social Work (MSW)
• Required or Masters in Mental Health Counseling (MHC)
• Required or Masters in Marriage and Family Therapy (MFT)
• Required 3 Years experience in chronic disease management, care management, care coordination, utilization management, or acute clinical care
• Preferred 2 Years utilization management experience
• Florida RN license required and maintained current if graduated from an approved school of nursing.
• BLS/Healthcare Provider certification required.