Manager of Business Operations

About the role

Carolina Raptor Center (CRC) is a 501(c)(3) nonprofit in Huntersville, NC dedicated to raptor rehabilitation, education, and conservation. Our mission is to ignite a passion for raptors and a responsibility for our shared natural world. Our vision is to foster communities where raptors and people thrive thanks to our unique blend of innovation, research, and education. We are a world-class destination for avian rehabilitation and our dedication to the birds in our care provides visitors with a gateway to the natural world.

Responsibilities

• Understands the importance of each guest, donor, and member and drives excellence to ensure an optimal experience in every way.
• Ledds all accounting and finance functions, including but not limited to accounts payable and accounts receivable, bank reconciliations, general ledger, journal entries, and the timely completion of the monthly and annual closing process and preparation of related financial reports.
• Supports the organization’s budgeting and forecasting processes, collaborating with department leaders to build realistic financial plans, track performance against projections, and support long-term organizational sustainability.
• Maintains, optimizes, and troubleshoots QuickBooks Online, ensuring data integrity, customizing workflows and reporting tools, and implementing best practices to improve efficiency and accuracy.
• Adheres to and ensures strict GAAP compliance, establishing and maintaining appropriate accounting controls, documentation, and audit readiness across all financial functions.
• Aid with vendor contracts and relationships, ensuring agreements are cost-effective, performance aligned, and supportive of operational needs; manage contract renewals, negotiations, and compliance.
• Leads operational improvement initiatives, identifying inefficiencies and implementing solutions grounded in data and best practices, including the development and maintenance of SOPs and safety procedures.
• Administers payroll and employee benefits programs, ensuring accuracy, confidentiality, and compliance across all HR transactions, including salary changes, deductions, and leave tracking.
• Serves as a primary point of contact for employees and benefit providers regarding comprehensive benefit offerings, including medical, dental, vision, PTO, and retirement programs such as 403(b) and 401(k).
• Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.

Qualifications

• Bachelor’s degree in finance, accounting, or business or equivalent experience.
• Advanced QuickBooks Online proficiency required.
• Paylocity experience preferred.
• Salesforce experience preferred.
• CPA certification is preferred.
• Nonprofit experience preferred.