Manager, OEM Onboarding and Business Operations (Hybrid Work Schedule)

The Job at a Glance

The Manager, OEM Onboarding and Business Operations, works closely with the Technical Service leadership team to ensure that manufacturer programs are implemented successfully by gathering and coordinating data, resources, and information. They will maintain scheduled timelines to keep projects or programs meticulously on schedule and within scope and budget. They will also own the tools and processes that create and maintain department KPI’s, analytics, team member scorecards, and resource planning. This person will be a consultant to the Technical Service leadership team and strives to ensure the team is working efficiently and department performance results are reported in a timely manner!

A Typical Day

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program.
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward.
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner.
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures to ensure appropriate staffing and the success of future innovation projects.
• Cook up all virtual and in-house partnership meetings that are required leading up to the program go live date.
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests.

To Land This Opportunity

• You are an enterprise thinker who understands end-to-end processes and how decisions ripple across the broader organization
• You strongly desire to learn, grow, and challenge the status quo
• You are a self-starter with attention to detail and organizational skills
• You have a solid ability to prioritize tasks and work both independently and as part of a team
• You are comfortable with computers, various software systems, and technology infrastructure (MS Office, Salesforce, Bloomfire, Calabrio, API).
• You have experience building strong relationships with multiple business partners as well as internal/external customers
• You have experience managing projects and can proactively communicate status to key team members throughout the entirety of a project
• You pay close attention to detail (as far as you’re concerned, anything worth doing should be done the right way!)
• You have fantastic communication skills & you’re proficient in English (verbal and written)

About Your Future Team

• About Your Future Team
• Our Technical Service group is full of high-performing team members with a passion and enthusiasm to work hard and play hard!
• Culture is very important on this team; even when we’re not working together face-to-face, you will always see us communicating via Teams, phone calls, or culture chat!
• When in the office, our team never misses an opportunity to utilize our Tech units!

Perks

• Bragging rights – check out our culture and growth!
• Potential for quarterly profit-sharing bonus
• Hybrid Work schedule
• Monthly IT stipend
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Pay and Benefits

• The salary range for this role is $72,176.41 - $97,404.74 annually which is based on including but not limited to qualifications, experience, and geographical location.
• Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.
• Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

About Parts Town

• Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
• We are an E-Verify employer.