Manager, North America Retail Operations

Responsibilities

• Support the development and execution of store operations strategies, processes, and policies across North America.
• Translate business objectives into clear, actionable workflows and tools for store teams.
• Ensure operational initiatives are practical, scalable, and aligned with store realities.
• Develop, refine, and maintain store processes and policies to improve clarity, consistency, and efficiency.
• Partner with Technology and cross-functional teams to support implementation and optimization of store systems and tools.
• Identify gaps in current processes or systems and drive solutions that enhance execution and performance.
• Lead and support end-to-end implementation of operational initiatives, including new tools, processes, and programs.
• Develop project plans, timelines, and success metrics to ensure effective rollout and adoption.
• Monitor execution, gather feedback, and refine initiatives to improve scalability and impact.
• Support management of the store support ticketing system, including monitoring trends, identifying root causes, and driving improvements.
• Partner with cross-functional teams to resolve field issues and improve responsiveness and accountability.
• Identify opportunities to simplify operations, reduce workload, and improve overall store experience.
• Monitor key operational KPIs and performance trends across the fleet.
• Leverage data and field insights to identify opportunities for improvement and inform decision-making.
• Partner with field leadership to address execution gaps and drive consistency across stores.
• Lead, coach, and develop direct reports, ensuring strong execution and professional growth.
• Set clear priorities and align team efforts to business objectives and operational goals.
• Foster a results-driven culture centered on ownership, accountability, and continuous improvement.

Qualifications

• 5–8+ years of retail operations experience with a broad understanding of store operations.
• Experience developing and implementing store processes, policies, and operational initiatives.
• Strong project management skills with the ability to manage multiple priorities and timelines.
• Experience working with store systems and technology implementations preferred.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to influence cross-functional partners and work effectively across teams.
• Experience managing or mentoring others preferred.
• Advanced proficiency in Microsoft Office, especially Excel.
• Willingness to travel across North America and to HQ as needed.
• Flexible schedule aligned to retail business needs.