Director, North America Retail Operations

Responsibilities

• Partner closely with Global Retail Operations to co-develop and evolve Alo’s retail operating model, processes, and systems.
• Act as a key thought partner in identifying opportunities to improve operational efficiency, scalability, and store experience.
• Lead testing and validation of new operational initiatives, tools, and process changes within North America.
• Collaborate with Workforce Management team to ensure alignment between labor and operating model.
• Translate global operating models into effective execution across North America, ensuring alignment with both global standards and regional needs.
• Provide structured feedback and insights to inform continuous improvement of global frameworks.
• Lead the comprehensive planning and execution to successfully rollout new initiatives and process changes across North America.
• Ensure initiatives are fully operationalized, scalable, and executable before broader deployment.
• Monitor execution quality and operational adoption, identifying opportunities and
• North America as a test-and-learn environment to refine initiatives prior to global scaling.
• Lead, coach, and develop a high-performing team, fostering a culture of strong operational expertise, empowerment and accountability.
• Set clear priorities and ensure alignment of team efforts against business objectives and operational goals.
• Provide ongoing feedback, guidance, and coaching to enable individual growth and performance.
• Build deep expertise in store operations through hands-on engagement and continuous evaluation of store processes.
• Ensure consistency and adherence to Alo’s operational standards across all North America locations.
• Identify and drive process improvements that simplify execution, increase efficiency, and enhance store performance.
• Partner cross-functionally with Logistics, Loss Prevention, Planning, Merchandising, Technology and field leadership to drive business objectives and operational outcomes.
• Support solution design, testing, implementation and training of new operational processes and technology.
• Own operational readiness for new store openings (NSOs), including new formats, ensuring all processes, systems, and logistics are in place prior to launch.
• Partner cross-functionally with Supply Chain and Logistics teams to establish effective inventory flow and fulfillment models on a store-by-store basis.
• Monitor and drive performance against key operational KPIs, reducing variability across the fleet in key KPIs.
• Partner with field leadership to improve execution against metrics including:
  • Inventory Accuracy
  • Shrink
  • Replenishment & Recovery Rates
  • Omnichannel fulfillment
• Create consistent operational review cadences to ensure accountability and continuous improvement. Identify root causes of operational issues and implement scalable solutions.

Qualifications

• Minimum of 10 years of experience in retail operations, with a focus on multi-region or national execution.
• Strong expertise in store operations, process design, and operational scalability.
• Proven ability to both develop and execute operational strategies in a fast-paced retail environment.
• Experience piloting, testing, and scaling new initiatives or operating models preferred.
• Demonstrated ability to influence cross-functional partners and contribute to global strategy development.
• Strong project management skills with the ability to manage complex timelines and initiatives.
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Willingness to travel across North America and to HQ in California as needed.
• Ability to support a flexible schedule aligned to retail business needs.