Manager, North America Benefits

About the role

The Manager, North America Benefits is responsible for the administration, analysis, and continuous improvement of the firm's U.S. and Canadian benefits programs. Working closely with internal stakeholders and external vendors, this role helps ensure the delivery of competitive, compliant, and cost-effective health, welfare, retirement, and wellness programs that support employee attraction, engagement, and retention. This position combines strong technical benefits expertise with analytical rigor, requiring the ability to evaluate program effectiveness, manage complex benefit operations, support annual enrollment activities, and provide actionable insights that inform benefits strategy and decision-making. The role reports to the Head of Global Benefits and partners closely with Human Resources, Payroll, Finance, Legal, Compliance, and external service providers.

Responsibilities

• Manage day-to-day administration of North American health, welfare, retirement, and wellness programs.
• Serve as a subject matter expert for U.S. medical, dental, vision, life, disability, spending account, and retirement plans, including 401(k) programs.
• Support benefit plan governance processes, ensuring compliance with applicable regulatory requirements and internal policies.
• Partner with vendors and brokers to resolve operational issues, monitor service levels, and improve participant experience.
• Oversee eligibility, enrollment, life event, and vendor file processes to ensure accurate and timely administration.
• Support administration and governance of the firm's 401(k) and retirement programs.
• Coordinate plan operations, testing, audits, regulatory filings, and participant communications with vendors and internal partners.
• Monitor retirement plan performance metrics and identify opportunities to improve employee participation and engagement.
• Lead key aspects of annual open enrollment planning and execution.
• Coordinate enrollment materials, system configuration, testing, employee communications, and vendor readiness activities.
• Develop clear and effective employee communications that improve understanding and utilization of benefits programs.
• Respond to complex employee inquiries and serve as an escalation point for benefit-related issues.
• Analyze benefit utilization, enrollment, vendor performance, and cost trends to support data-driven decision-making.
• Develop reporting and dashboards that provide insights into program