Manager, Benefits – North America

Responsibilities

• Manage administration of self-funded health & welfare and 401k retirement benefit plans, and ancillary perk programs for U.S., Canada, and Puerto Rico
• Manage vendor partner relationships, vendor contracts, compliance requirements and invoicing
• Emphasis on 401k retirement plan compliance activities, reporting, documents, filings, and audit processes
• Analyze benchmarking information, internal data, and strategize with vendors and leadership on benefit offerings to deliver market competitive, innovative and cost efficient programs that engage and attract talent
• Lead benefits projects including U.S. benefits annual enrollment, annual 401k audit, and other benefits compliance activities including discrimination testing, ACA, plan document and SPD updates, 5500s and more
• Lead implementations of new plans, vendors, processes, and systems as needed
• Work on special projects as required, including, but not limited to, acquisitions, benefit program additions or changes, etc.
• Collaborate regularly with Payroll, Finance/Accounting, HR Operations, HR Technology and external providers to ensure accurate and efficient administration and processes
• Resolve escalated issues, concerns, appeals, and claims with external help from vendors/partners in partnership with the Benefits team
• Develop and deliver training for teammates, managers, and HR partners on benefits programs, best practices, and related processes and procedures
• Identify and implement process improvements across the team that increase efficiency, drive a better employee experience & engagement
• Lead and develop 2 internal reports including performance management, coaching, and career development
• Maintain current knowledge of global benefits compliance and regulations, in partnership with external resources, and stay apprised of upcoming changes

Qualifications

• Bachelor's Degree in Human Resources or related discipline
• 7+ years progressive health & welfare benefits and 401k plan benefits experience in fast-paced, growth organizations
• Of this must include: 3+ years managing mid-size or larger self-funded health and 401k plans, 2+ years supervisory and/or people management, 1+ years Canada Benefits experience
• Workday experience
• Proficient in Excel including formulas and data analysis, MSOffice
• Project management skills with the ability to handle multiple projects from conception to completion
• Strong vendor management skills: demonstrated experience fully leveraging vendors and holding them accountable
• A diplomatic relationship builder with a demonstrated ability to collaborate across teams and influence outcomes
• Detail-oriented and proficient in data analysis for root cause analysis, trend analysis, and issue resolution
• Able to prioritize effectively and manage a high volume of work in a fast-paced environment
• Able to present to varying levels within an organization and deliver material in a clear and digestible way
• CEBS preferred