Manager, Nonprofit Customer Success ($155,000 - $219,000) at Windfall Data, Inc.

Windfall Data, Inc. is a leading people intelligence and AI company that provides actionable insights to over 1,500 data-driven organizations. By leveraging best-in-class machine learning, the company helps go-to-market teams intelligently prioritize resources and engage the right people to drive significant business outcomes for nonprofits and enterprises alike.

About the role

As the Manager of Nonprofit Customer Success at Windfall Data, Inc., you will lead a team of seven Customer Success Managers to scale our nonprofit vertical. You’ll own strategic account growth, build scalable processes, and mentor your team to deliver quantifiable ROI, ensuring our mission-driven clients maximize their fundraising potential.

Location: San Francisco, USA

Why this role is remarkable

• Lead the expansion of a high-impact nonprofit vertical within a rapidly growing AI-powered people intelligence platform used by over 1,500 organizations.
• Work directly with C-level executive sponsors at major nonprofit organizations to translate sophisticated data intelligence into high-impact, mission-driven fundraising outcomes.
• Join a values-driven culture—including "Win When Our Customers Win"—where you have the autonomy to build internal playbooks and influence the long-term Customer Success roadmap.

Responsibilities

• Manage, mentor, and scale a team of seven Customer Success Managers, overseeing their professional development and the recruitment strategy for high-quality new hires.
• Develop and execute comprehensive account growth strategies, including multi-threading and land-and-expand tactics, to significantly increase lifetime value across the nonprofit portfolio.
• Partner cross-functionally with product and engineering teams to validate and enhance Windfall’s offerings through feedback loops and strategic product feature requests.

Requirements

• At least 8 years of experience in analytical, customer-facing roles like customer success or consulting, with a minimum of 3 years leading teams.
• Deep expertise in navigating large organizations, driving product adoption, and maintaining high operational rigor in forecasting and risk identification.
• Strong background in nonprofit fundraising or consumer financial data, coupled with proficiency in CRMs like Salesforce or Bloomerang and excellent communication skills.

Pay

$155,000 - $219,000