Manager, National Sales

About the Role

Supervise, plan, and set objectives for assigned Account Executives and Account Managers. Monitor and assess their performance against key performance indicators to ensure successful management of customer relationships and drive sales growth, item and category penetration, and profitability. May also manage a significant piece of business directly. Support, develop, and coach assigned staff and participate in critical sales calls as needed, including business reviews for at-risk accounts.

Responsibilities

• Evaluate the ongoing effectiveness of the Sales team and relevant systems.
• Develop and implement sales procedures as necessary.
• Coordinate activities with other departments and functions to meet customer needs, including Customer Service.
• Monitor performance metrics to assess performance against key performance indicators and progress against annual operating plan targets.
• Coordinate required training.
• Determine schedules to ensure adequate coverage of all customer relationships in line with the segmented service strategy.
• Assist assigned staff in escalating inquiries to Division, Region, and Corporate functions as needed, including operations, replenishment, pricing, and category management.
• Grow profit and penetration of all accounts managed (both those managed directly and those managed by direct reports).

Supervision

Account Executives, Account Managers

Relationships

Internal: Customer Service Manager and Representatives, Account Coordinators, Division VP of National Sales and National Sales management, Accounting, Purchasing, Operations, Merchandising

External: Customers, Vendors

Requirements

• High School diploma or equivalent required; Bachelor’s degree in Business/Marketing preferred.
• A minimum of five years of sales and distribution experience required (foodservice industry or related preferred).
• Experience in restaurant operations is desirable.
• Experience using quantitative & qualitative research data will be helpful.
• Overnight travel may be required to participate in trainings, meetings, or other company events.

Skills

• Excellent oral and written communication skills, as well as customer service and presentation abilities.
• Demonstrated problem-solving ability and negotiation skills.
• Working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

Pay

The expected base rate for this role is between $80,000 - $130,000, depending on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.