Manager, Mutuels

Job Summary

The Mutuel Manager assists the Director of Mutuels and Vice President, Mutuels with directing the overall activities of the Mutuel Department to ensure an efficient and economic operation, while affirming the satisfaction of employees and guests.

Essential Duties and Responsibilities

• Assists in the determination of the daily workforce size in assigning of tellers in compliance with union contract.
• Supervises tellers at the various divisions, ensuring their compliance with operating rules and appropriate relations with customers.
• Work closely with AML Compliance to ensure proper procedures are in place and employees are adhering to compliance guidelines.
• Develop Standard Operations Procedures (SOP) for all activities within the Mutuel Department.
• May acts as department manager in the absence of the Director of Mutuels.
• Reviews productivity of tellers on a daily basis including total transactions, over and short periods and log tapes and discusses problem areas with individual employees.
• Investigates customer complaints and summarizes findings for Director of Mutuels.
• Handles employee complaints and grievances with division supervisors and recommends appropriate courses of action to Director of Mutuels.
• Covers duties that pertain to simulcast wagering.
• Supervises training programs and evaluates new employees.
• Processes the application function within the department.
• Manages and maintains accurate records within the employee database.
• Assists in daily calculation of department payroll and pension reports.
• May set post times to ensure enough betting time without prolonging day coordinating with simulcast schedules.
• Serves as Manager on Duty during simulcasting in absence of Director of Mutuels.
• Aids in development and implementation of new wagers.
• Aid in account and balancing of monies as a result of wagering.
• Gathers daily statistics and maintains files.
• Ensures that the responsibilities, authorities and accountability of all direct subordinates are defined and understood.
• Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Produces and disseminates the monthly simulcast calendar.
• Orders all decoders for imported simulcast races.
• Maintains a list of all decoder assignments for TV and VP, Mutuels to reference.
• Create a priority list for TV to use to assign a channel to each simulcast track, each day.

Required Skills and Abilities

• Manages both full-time and part-time Mutuel employees in the Mutuel Department. Assists with the overall direction, coordination, and evaluation of this unit.
• Candidate should be proficient with Microsoft Outlook, Word, PowerPoint, Excel and Smartsheet. Experience working in a union environment preferred. A strong math background is preferred.

Education and Experience

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Physical Requirements & Working Conditions

• While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.