Manager Medical Staff Services

Job Summary

Under management of the Division AVP of Medical Staff Services, the incumbent provides support and oversight of services for the credentialing and privileging and database management functions of the Division Medical Staff Services Department (MSSD).

Qualifications

• Minimum of 3 years comprehensive credentialing experience in an acute care hospital or Credentialing Verification Organization (CVO) setting.
• 1 Year Supervisory/management Experience Preferred.
• HCA Healthcare credentialing and Cactus experience preferred.
• Education: High School diploma or equivalent required. Bachelor’s degree in healthcare management, business, or related field of study preferred.
• Certification: Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) – May be obtained within 1 year of hire date.

Responsibilities

• Support and oversee services for the credentialing and privileging functions of the Division Medical Staff Services Department (MSSD).
• Oversee Division centralized Medical Staff Services credentialing and privileging operations for privileged and non-privileged providers.
• Develop and implement Division standardized credentialing and privileging processes and job aids in accordance with accreditation/regulatory standards, HCA Healthcare policies, and Medical Staff governance documents.
• Facilitate orientation and onboarding of new Division Medical Staff Coordinators.
• Educate Division Medical Staff Coordinators on internal processes for credentialing and privileging tasks, database management, medical staff administration and system access.
• Manage and support facility requests for temporary privileges and expedited file requests.
• Oversee dynamic expiration management process (PARA.PP.CRED.36 and MSS-003).
• Develop reports, queries and documents when requested to support Division requests.
• Routinely audit Cactus and monitor MSS Metrics for performance improvement and to enhance operational effectiveness.
• Respond to emails and voicemails promptly; manage monitoring of shared mailbox and calendar.
• Oversee compliance of hospital non-privileged provider licensure, NPI and exclusion checks in accordance with Ethics & Compliance Policy COG.PPA.002.
• Support and facilitate information Sharing in accordance with COG.PPA.001.
• Assist with preparation for regulatory, internal and accreditation surveys.
• Respond to annual QIO Audits (KEPRO) on behalf of Division facilities.
• Manage Physician Learning Center/Healthstream database for provider education.
• Support provider system access requests and manage escalated provider access issues from Coordinators, escalating to Access Management team or Division AVP when necessary.
• Support management of the Meditech/eHR Dictionary related to practitioner permissions and privileges.
• Cook up Division Medical Staff Services meetings – scheduled as needed (Webcam required).
• Work scheduled hours and communicate any changes to supervisor.
• Cook up work schedules and Paid Time Off for Medical Staff Coordinators.
• Cook with Division leaders on pertinent projects as needed and perform other duties as assigned.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn More About Employee Benefits

About the Role

Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: