Manager, Managed Marketing

Responsibilities

• Lead and develop a team of 10-12 Marketing Specialists
• Handle customer escalations and ensure quality compliance
• Implement innovative processes to enhance team efficiency
• Carry out regular business reviews to drive customer growth
• Establish coaching rhythms and career development paths for team members

Qualifications

• 8+ years in customer success or marketing
• 2+ years experience in team leadership and management
• Process-oriented with skills in building playbooks and QA mechanisms
• Excellent communication and interpersonal skills
• Passion for developing people in a fast-paced environment
• Technical aptitude and enthusiasm for technology
• Project management capabilities with multitasking experience
• Comfortable operating both strategically and tactically