Manager, Loss Mitigation
About the role
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Manager, Loss Mitigation plays an important role in the organization by monitoring work for regulatory compliance and by performing several tasks related to the Loss Mitigation SPOC department. This role is primarily responsible for, under intermittent direction, managing the day-to-day activities of the LM SPOC team and monitoring reports to ensure the Loss Mitigation department is compliant with all laws, regulations, and policies and meeting productivity expectations. This role will ensure Loss Mitigation reviews and processes are conducted timely, accurately and in compliance with established investor, company, state and federal guidelines and regulations.
Responsibilities
- Review daily reporting for accuracy, proper documentation, and timely turn-around, review for any exceptions that pose audit related risks.
- Monitor staff pipeline reports for production levels and documentation; oversee the LM SPOC team’s performance based on production and call quality expectations.
- Oversee and manage the development and review of policies and procedures related to servicing functions, within the scope of the servicing team. Policies and procedures updated at minimum annually or as required by regulatory changes.
- Responsible for maintaining M.L.O. Licensing and CEU (educational) requirements (approximately 40 hours annually) within the team, as needed.
- Respond to complaints/appeals by determining the merit, reviewing the appeal response letter draft, and ensuring it is brought to a satisfactory conclusion.
- Respond to escalations of borrower complaints, investor inquiries and litigation mediation.
- Respond to