Manager - IT Pharmacy

Position Summary

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division. As a leader in the IT Pharmacy Management Team, you will merge advanced leadership with deep technical and domain expertise to drive our strategic vision. You are responsible for leading a specialized team in architecting pharmacy-specific digital solutions, ensuring rigorous regulatory compliance within healthcare frameworks, and spearheading AI-driven optimizations. This role oversees the critical infrastructure powering the Pharmacy IT ecosystem, including Workflow applications, audit reporting, and patient digital engagement platforms like Instacart integration and Mail-order delivery. Having revolutionized pharmacy fulfillment—achieving a 66% optimization rate through core application modernization—our focus has shifted toward a high-impact digital future. We are now scaling this ecosystem through continuous platform expansion, integrating Artificial Intelligence to automate tasks for clinical staff, and enhancing self-service tools that empower patients to manage their care seamlessly while preventing medication non-adherence. As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties / Essential Functions

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handle employee concerns and follow through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION: Managing department coverage and understanding/explaining budget variances.
• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION: Conducting regular meetings, navigating difficult conversations, and maintaining transparency with both staff and senior leadership.
• SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IT security policy.
• Champions the "Build People" philosophy; intentionally cultivate the next generation of IT leaders through mentorship, continuous development, and a culture that values growth, psychological safety, and the empowerment of frontline clinicians.
• Leads product delivery while meeting operational excellence OKRs. Maintain oversight of Agile/waterfall methodologies, system monitoring, and the management of incidents.
• Leads with a "Simplify-to-Scale" mindset, aggressively reducing technical debt and streamlining end-to-end work environments to deliver sustainable operational agility.
• Acts as a liaison, cultivating partnerships with teams to synchronize backlogs and improve patient experiences.
• Champions a culture of field-observed innovation; partners directly with clinical staff to identify and eliminate administrative burdens, ensuring technology acts as an enabler that reduces cognitive load rather than a replacement for human clinical care.
• Leads the design and validation of the "72-hour restoration" capability for critical pharmacy systems, ensuring that ePHI can be recovered and fully operational within the mandatory window in the event of a ransomware or infrastructure failure.
• Manages the department budget and portfolio finances while maintaining 100% compliance with SOX controls and security standards.
• Shifts from periodic reviews to an "always-on" compliance posture. Oversees the execution of bi-annual vulnerability scanning and annual penetration testing, ensuring audit logs and technical controls (Universal MFA, encryption) are mapped and verifiable for OCR audits.
• Maintains an active, living inventory of all connected pharmacy devices (IoT, scales, tablets) and ePHI data flows to ensure compliance with the 2026 "zero-trust" HIPAA model.
• Monitors and audits third-party vendor security postures. Ensures all BAA (Business Associate Agreement) contracts include and enforce the 24-hour breach notification requirement, minimizing legal and operational exposure from vendor-side incidents.
• Develops and sustains positive working relations with business stakeholders.
• This is a full-time management/leadership position (45+ hours per week).
• Ability to operate vehicles, equipment or machinery. Computer, phone, printer, copier, fax

Non-Essential Functions

• Assists in other areas of the department as necessary.
• Assists in other areas of the company as necessary.
• Ability to operate vehicles, equipment or machinery. Same as essential functions

Experience, Skills, Education & Licenses/Certifications

Required:

• 5+ years in high-volume, regulated pharmacy environments; expertise in Pharmacy Enterprise RX (EPS) systems, central fill, and order fulfillment.
• Deep mastery of PBM/Payer connectivity, real-time adjudication (BIN/PCN), and Schedule II Controlled Substances (CII) management.
• Must demonstrate proficiency in regulatory frameworks (HIPAA, HITECH, HITRUST, 2026 Security Rule compliance) and clinical safety protocols (DUR, U&C pricing).
• Professional experience overseeing RESTful API design, vendor-integrated ecosystems, and third-party delivery protocols (e.g., Instacart).
• Strong background in API-driven pricing (U&C, NDC synchronization, formulary updates) and "Right Architecture" strategies (Buy-for-speed/Build-for-differentiation) to mitigate technical debt and manage code quality.
• Proven success managing hybrid delivery models (Agile/Waterfall) and scalable global solutions.
• Demonstrated expertise in vendor contract negotiation, strategic partnership management, and overseeing the risks associated with contractor-led development.
• Applied experience with AI and intelligent automation for task optimization, predictive analytics for medication adherence, and pharmacy labor models.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended:

• Experience managing multiple delivery pods and shared groups in large-scale enterprise environments, including SaaS and outsourcing models.
• Expertise in healthcare interoperability frameworks (FHIR) and medical coding systems (RxNorm, SNOMED-CT, ICD-10, HL7v2 and NCPDP).
• Deep knowledge of global data privacy (HIPAA, GDPR, PIPEDA, PIPL) and cross-border governance.
• Preferred industry certifications, such as CIPP/E, CIPP/US, CAHIMS, CPHIMS, or HCISPP.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents

• Cover Letter
• Resume

Pay & Benefits

Pay Range: $137,000 - $210,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.