Manager, IT Enterprise Asset Manager (31889)

Responsibilities

• Be the subject matter expert for our organization on ITSM and Asset Management concepts and processes.
• Primary platform owner and key support for our current SolarWinds ITAM and ITSM systems.
• Provide support on both platforms and coordinate with the respective vendors for licensing, upgrades, and support.
• Lead on educating key stakeholders on both ITSM & ITAM concepts and best practices aligned with ITIL.
• Interface with executives, engineers, and vendor technical support resources as requested.
• Configure, manage and support monitoring of our enterprise key resources using SolarWinds Orion.
• Configure, manage and support asset discovery across our enterprise using SolarWinds Orion.
• Configure, manage and support SolarWinds ITSM for use in supporting IT and HR functions across our enterprise.
• In cooperation with the respective IT platform owners, create asset lifecycle plans, processes, dashboards and reports which can be used for both compliance reporting and budget planning.
• Document data flows between internal and external environments.
• Participate in on-going certification and training opportunities.
• Provide mentoring and leadership to team members as appropriate.
• Solid understanding of network protocols.
• Perform other duties as assigned.
• Ensure compliance with organizational and regulatory standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of successful experience in the role of IT Asset Management for an enterprise organization with more than 10k in IT assets.
• 3+ years of experience with SolarWinds ITSM and ITAM products.
• 3+ years of experience with ITIL concepts and specifically Service Management.
• Excellent problem-solving and communication skills.