Manager, IT Enterprise Asset Manager (31675)

Responsibilities

• Be the subject matter expert for our organization on ITSM and Asset Management concepts and processes.
• Primary platform owner and key support for our current SolarWinds ITAM and ITSM systems.
• Provide support on both platforms and coordinate with the respective vendors for licensing, upgrades, and support.
• Lead on educating key stakeholders on both ITSM & ITAM concepts and best practices aligned with ITIL.
• Interface with executives, engineers, and vendor technical support resources as requested.
• Configure, manage and support monitoring of our enterprise key resources using SolarWinds Orion.
• Configure, manage and support asset discovery across our enterprise using SolarWinds Orion.
• Configure, manage and support SolarWinds ITSM for use in supporting IT and HR functions across our enterprise.
• In cooperation with the respective IT platform owners, create asset lifecycle plans, processes, dashboards and reports which can be used for both compliance reporting and budget planning.
• Document data flows between internal and external environments.
• Participate in on-going certification and training opportunities.
• Provide mentoring and leadership to team members as appropriate.
• Solid understanding of network protocols.
• Perform other duties as assigned.

Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of successful experience in the role of IT Asset Management for an enterprise organization with more than 10k in IT assets.
• 3+ years of experience with SolarWinds ITSM and ITAM products.
• 3+ years of experience with ITIL concepts and specifically Service Management.
• Excellent problem-solving and communication skills.

Qualifications

• Education: Bachelor’s degree in computer science, business or appropriate field. Without benefit of a degree, equivalent on-the-job or technical training and progressive experience may be acceptable.
• Professional Experience: 5-10 years of experience supporting enterprise applications (minimum of 2-5 years of NetSuite experience required).
• Experience with enterprise platforms such as: ERP systems (NetSuite), Spend Management Platforms (Coupa), Cash Management Systems (Kyriba).
• Proficiency in JavaScript (SuiteScript) Workflow and integration tools.
• Performance Requirements: Maintains positive relationships and is effective in interacting with internal customers; Maintains positive relationships and is effective in interacting with external customers; Proactive in meeting customers’ needs; Responds promptly to customer needs or requests; Maintains productive business relationships with peers, users and supervisors; Follows through on planned assignments within assigned timeframes; Effectively prioritizes assignments; Possesses a strong attention to detail; Demonstrates a willingness to accept extra assignments; Adjusts to change, work pressures or different situations without undue stress; Demonstrates skill in developing improvements in work methods and business operations; Assists with the development of specific work plans and due dates with minimal supervision.