Enterprise IT Asset Manager

Essential Duties And Responsibilities

• Own governance of IT asset data across the full lifecycle (request through retirement)
• Define standards for asset data, lifecycle states, ownership, and required attributes
• Ensure alignment and integrity between asset records and configuration items (CIs)
• Partner with procurement, finance, and IT to support compliance, financial accuracy, and audit readiness
• Deliver reporting on asset inventory, lifecycle health, and compliance metrics
• CMDB Governance & Data Quality
• Own CMDB governance aligned with ITIL and CSDM best practices
• Define and enforce CI structures, naming conventions, lifecycle states, and relationship standards
• Monitor CMDB health and establish data quality KPIs using ServiceNow capabilities
• Identify systemic data gaps and drive remediation through accountable teams
• Ensure CMDB data supports Incident, Change, Problem, and ITOM processes
• Enterprise Enablement & SME Guidance
• Serve as the enterprise SME for ServiceNow Asset and CMDB practices
• Guide infrastructure, endpoint, and cloud teams on data modeling and lifecycle alignment
• Promote adoption of out-of-the-box ServiceNow capabilities to improve scalability
• Develop standards, documentation, and playbooks to drive consistency
• Automation & Platform Enablement
• Define requirements for automation and integrations that improve data quality and sustainability
• Partner with ServiceNow platform teams to influence solution design and implementation
• Provide advisory support on discovery and data population approaches
• Identify trends and drive continuous improvement through automation and governance
• Governance & Cross-Functional Leadership
• Establish clear ownership and accountability for asset and CMDB data across teams
• Serve as an escalation point for governance and compliance issues
• Participate in governance forums related to data model changes, integrations, and platform strategy
• Promote ServiceNow as the authoritative system of record through consistent governance practices

Required Qualifications

• 5+ years of experience in IT Asset Management, CMDB, ITSM, or related disciplines
• Hands-on experience with ServiceNow Asset Management and CMDB
• Strong understanding of ITIL and configuration management practices
• Experience driving cross-functional alignment and governance
• Strong analytical, communication, and stakeholder influence skills

Preferred Qualifications

• Bachelor’s Degree in Information Systems, IT, or related field
• ServiceNow System Administrator certification
• Familiarity with CSDM and enterprise CMDB frameworks
• Experience supporting audits, compliance, or data governance programs
• Experience in large, complex IT environments

Attributes

• Strong attention to detail and commitment to data integrity
• Excellent communication skills across technical and non-technical audiences
• Ability to influence without direct authority
• Strategic mindset with focus on scalability and continuous improvement
• Self-motivated and able to operate independently

Success Measures

• Improved asset and CMDB data quality and completeness
• Clear ownership and accountability across data domains
• Reduced audit findings and increased audit readiness
• Increased trust in ServiceNow as the system of record
• Sustained improvements driven through automation and governance

FLSA Classification

Exempt