IT Asset Manager

About the role

The ideal candidate ensures that the physical environment supporting 4,700+ virtual servers and 850+ physical servers maintains the highest levels of availability, efficiency, and compliance with federal data center standards and customer physical security requirements.

Responsibilities

• Hardware Asset Management
• Software Asset Management (SAM)
• CMDB Governance & Accuracy
• Device Disposition and Control (DDC)
• Procurement Asset Lifecycle Management
• ITAM Modernization & Automation
• AI-Enabled Asset Intelligence
• ServiceNow Platform Integration
• Zero Trust Asset Foundation
• Procurement Forecasting & Financial Management
• Compliance & Audit Support
• Cross-Tower Asset Coordination
• Reporting & Metrics
• Continuous Improvement & Innovation

Qualifications

• Basic Qualifications
• Minimum 8 years of progressive IT asset management experience in large-scale enterprise environments
• Minimum 3 years of IT outsourcing or managed services experience supporting federal government clients
• Demonstrated experience managing ITAM programs with 10,000+ assets across multiple geographic locations
• Proven experience with ServiceNow ITAM modules (HAM Pro, SAM Pro, ITOM Discovery, CMDB)
• Experience supporting or responding to federal OIG, GAO, or Inspector General audit findings
• Experience with federal IT procurement processes, including FAR/DFARS compliance
• Experience managing software license compliance programs including audit defense
• Experience with automated asset discovery tools (BigFix, Tanium, SCCM/MECM, Tenable, SolarWinds)
• ITIL 4 Foundation (current 2026 standard; ITIL v3 Foundation acceptable)
• Certified IT Asset Manager (CITAM) - IAITAM, or equivalent ServiceNow Certified System Administrator (CSA) - current release (Xanadu/Yokohama 2025-2026)
• Deep knowledge of ITIL 4 Service Asset and Configuration Management (SACM) practices
• Proficiency with CMDB design, governance, and data quality management
• Familiarity with NIST SP 800-53 CM-8, NIST SP 800-37, FISMA, and FedRAMP asset requirements
• Understanding of Zero Trust Architecture asset management requirements (CISA ZTMM v2, NIST SP 800-207)
• Knowledge of AI/ML applications in ITAM, including predictive analytics and intelligent automation
• Minimum 3 years implementing ITAM automation using RPA tools (UiPath, Power Automate, Automation Anywhere) or ServiceNow workflow automation
• Experience integrating asset management platforms with procurement, financial management, and security tools
• Minimum 3 years of hands-on experience implementing automation tools, scripts, or platforms to streamline IT operations workflows
• Experience integrating disparate IT management platforms (e.g., ServiceNow, monitoring tools, CMDB, ticketing systems) to create unified, automated workflows
• Track record of measurable operational improvements (reduced MTTR, increased automation rate, reduced manual effort) resulting from automation initiatives

Benefits

• Medical
• Dental
• Vision
• Life
• Health Savings Account
• Short/Long Term Disability
• EAP
• Parenthood Leave
• 401(k)
• Paid Time Off (PTO) for vacation
• Company Paid Holidays

Application

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.