Manager, IT Distributed Systems - Full Time - Days

Core Job Responsibilities

• Oversee the installation, configuration, monitoring, and maintenance of distributed systems, including physical and virtual servers, storage platforms, email, and operating systems (Windows, Linux, UNIX).
• Lead and develop a team of distributed systems engineers and analysts. Assign work, set priorities, and manage on-call coverage to ensure 24/7 system availability. Foster collaboration with network, security, clinical applications, and service desk teams.
• Ensure high availability, fault tolerance, backup, and disaster recovery capabilities for mission-critical hospital systems.
• Manage virtualization platforms, cloud integrations, and infrastructure automation where applicable.
• Support clinical systems, including EHR platforms (e.g., Epic), imaging systems, and ancillary applications.
• Maintain system performance, capacity, and utilization; plan for future growth and scalability.
• Lead root cause analysis and resolution of complex system issues and outages.
• Develop and maintain operational procedures, standards, and documentation.
• Ensure systems meet service level agreements (SLAs) and uptime requirements.
• Partner with Information Security to ensure systems comply with HIPAA, HITECH, DNV, and other regulatory requirements.
• Implement security controls, patching, vulnerability remediation, and access management.
• Support audits, risk assessments, and compliance reviews related to infrastructure and system operations.
• Develop, maintain, and test disaster recovery and business continuity plans for distributed systems.
• Cook up system recovery efforts during incidents, emergencies, or planned downtime.
• Coordinate with IT leadership to develop infrastructure roadmaps aligned with organizational strategy.
• In partnership with leadership and Human Resources, make decisions or recommendations related to performance management, hiring, transfers, corrective actions, terminations, etc. Resolve staff issues and grievances in a fair, timely and consistent manner, also in partnership with HR.
• Promote a culture of mentorship, teamwork, customer service and ongoing staff development.
• Evaluate and recommend new technologies to improve reliability, efficiency, and cost-effectiveness.
• Manage vendor relationships, contracts, and support agreements.
• Assist in developing and managing departmental budgets for hardware, software, and services.
• Ensure cost-effective use of resources while maintaining performance and reliability.
• Forecast infrastructure needs and manage lifecycle planning for distributed systems assets.

Education/Experience Requirements

• REQUIRED:
• Bachelor’s degree in Computer Science, a related field, or equivalent experience.
• 5 years of experience with advanced skills in IT infrastructure, systems analysis, IT operations, and IT project management.
• 1 year in a supervisory or leadership role.
• Proven aptitude for hands on-leadership and mentoring of staff.
• Strong mathematical skills
• Strong presentation, written, verbal and interpersonal skills.
• Preferred:
• Master’s degree in Computer Science, Business or related field
• Intermediate to expert level experience with datacenter technologies such as VMWare, Citrix, Veeam, NAS/SAN, Zerto or similar
• Hands-on experience with clinical applications such as Epic, OnBase, Imprivata

Licensure/Certification Requirements

None specified.