Manager - IT Disaster Recovery

Responsibilities

• Establish, maintain and oversee a fully functional IT Disaster Program.
• Develop and maintain a IT Disaster Recovery Program.
• Consult on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applications.
• Monitor the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planning.
• Ensure that Recovery Point Objectives (RPO) and Recovery Time objectives (RTO) are met in exercises.
• Guide and provide work direction to IT subject matter experts as their roles pertain to Disaster Recovery.
• Participate in Disaster Recovery Exercises to ensure vendors can recovery critical services provided to GMF.
• Participate in the ongoing review of Disaster Recovery scope services and support to align with budget planning.
• Assess technical risk and provide timely mitigation and remediation plans.
• Evaluate new technology and tools and build business cases for their use.
• Participate in cross-functional reviews and identify high risk areas pertaining to Disaster Recovery scope.
• Coordinate with Business Continuity teams to ensure business expectations are met.
• Provide support for the approved Mass Notification system to the IT stakeholders.
• Maintain Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content.
• Assist with Availability Management, Business Continuity Management, and other collateral processes.

Qualifications

• Advanced knowledge of disaster recovery and business continuity processes and tools.
• Broad understanding of information technology in order to assist in preparation of recovery procedures for all areas.
• Advanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysis.
• Local and wide area networking concepts, principles and protocols.
• Knowledge in infrastructure design and management.
• Working knowledge of management processes such as personnel administration, planning and budgeting.
• Understanding of IT Service Management (ITSM) best practices and processes.
• Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired).
• Experience with Business Continuity, Disaster Recovery and related initiatives.
• Knowledge of TCP/IP, OSI model and IP subnetting.
• High level understanding of technology infrastructure, security concepts and platforms.
• Demonstrated success in project management.
• Understanding of routing and switching protocols as they relate to load balancing.
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS.
• Strong analytical skills.
• Ability to approach problems with an open-mind, use existing information and resources.
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods.
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively.