Case Managers Disaster Recovery

About the role

AECOM is seeking experienced and professional Community Development Block Grant – Disaster Recovery (CDBG-DR) Case Managers to provide applicant intake, outreach, and case management services across 27 Texas counties.

Responsibilities

• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
• Maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.
• Maintain a high standard to protect applicants’ information and provide excellent customer service.
• Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Provide timely updates to applicants regarding case status and next steps.
• Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants.
• Aid applicants with temporary relocation selections, when applicable.
• Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.

Qualifications

• High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Valid US Driver’s License for travel to various regional and satellite locations to support project task(s) assignments and scope of work.
• Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).

Preferred Qualifications

• Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload.
• Strong organizational, written and verbal communication skills.
• Prior experience working with Community Development Block Grant programs.
• Bilingual English/Spanish or English/Vietnamese desirable.
• Advanced time management skills resulting in high levels of organization, productivity and effectiveness.
• Detail oriented and the ability to multi-task efficiently.
• Strong ability to work independently and maintain flexibility with work schedule.

About AECOM

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.