Case Managers Disaster Recovery

About the role

AECOM is seeking experienced and professional Community Development Block Grant – Disaster Recovery (CDBG-DR) Case Managers to join our team in providing applicant intake, outreach, and case management services across 27 Texas counties.

The CDBG-DR Case Manager will coordinate and oversee services and provide support for program applicants. This is a position where a skilled Case Manager partners with a disaster affected individual or family.

Responsibilities

• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
• Maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.
• Maintain a high standard to protect applicants’ information and provide excellent customer service.
• Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Provide timely updates to applicants regarding case status and next steps.
• Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants.
• Assist applicants with temporary relocation selections, when applicable.
• Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.
• Other duties as assigned.

Qualifications

Minimum Requirements: High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.

• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Valid US Driver’s License for travel to various regional and satellite locations to support project task(s) assignments and scope of work.
• Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).

Preferred Qualifications: Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload. Strong organizational, written and verbal communication skills. Prior experience working with Community Development Block Grant programs. Bilingual English/Spanish or English/Vietnamese desirable.

Benefits

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

Pay

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $25 to $28 per hour.