Disaster Recovery Case Manager

About the role

The Disaster Recovery Case Manager (DRCM) provides long-term case management for individuals and families affected by natural disasters. Services include initial rapid response, regular follow-up contacts, and referrals to other disaster and non-disaster services.

Responsibilities

• Provide recovery case management services to individuals and families impacted by a natural disaster.
• Determine eligibility and assess client disaster-related needs utilizing The Salvation Army Pathway of Hope and disaster case management program criteria.
• Complete disaster intake forms and records, provide disaster-related financial assistance, and document services according to prescribed unit guidelines.
• Implement long-term case management planning services, including individualized recovery plans, mutual agreement on recovery goals, and regular monitoring of client progress.
• Input client and client-related information into The Salvation Army WellSky social service database.
• Provide disaster and non-disaster information and referral services, assist clients in accessing needed resources, and track their participation.
• Aid as a liaison between clients, The Salvation Army, and other agencies.
• Support client's spiritual growth by connecting them to pastoral care.
• Record direct financial assistance provided to clients.
• Produce timely and accurate statistical data and reports.
• Participate in management team meetings, case consultations, and in-service training sessions.
• Develop and maintain positive working relations with Salvation Army representatives, volunteers, and agencies providing services to clients.

Requirements

• Bachelor’s degree with one year of related work experience. MSW is preferred.
• Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE population, offenders, and seniors.
• Strong communication skills and an ability to work with diverse cultures.
• Strong leadership style and organizational skills.
• Commitment to carrying out The Salvation Army mission.

Qualifications

• Knowledge of The Salvation Army and Government, State, and community resources.
• Valid driver’s license and personal vehicle.
• Proficient in related technology including Microsoft Office, Google Sheets, and JotForm.
• Ability to prioritize multiple tasks, work under deadlines, and work in a fast-paced environment.

Skills

• Knowledge of the unique issues of homelessness, poverty, and disaster services.
• Ability to work with diverse populations in a trauma-informed, sensitive, and non-judgmental manner.
• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Ability to develop rapport, trust, and confidence in client relationships.
• Ability to work independently and as part of a team.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.