Manager, IT - Delivery of Cloud Services

Job Summary

The Manager - Delivery of Cloud Services provides leadership and operational management for the delivery of cloud services, overseeing a team of cloud engineers responsible for deploying, supporting, and optimizing enterprise solutions across Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI) in a multi-cloud environment. This role ensures high-quality, secure, scalable, and efficient cloud service delivery that meets business requirements, SLAs, and best practices.

Key Responsibilities

• Lead and develop the Cloud Delivery team, including cloud engineers and specialists focused on infrastructure provisioning, application deployments, migrations, ongoing support, and service optimization in Azure, GCP, and OCI.
• Oversee end-to-end delivery of cloud services, including planning, design reviews, implementation, testing, rollout, monitoring, and post-deployment support for workloads across multiple clouds.
• Drive standardization and best practices for cloud service delivery, including Infrastructure as Code (IaC) frameworks (e.g., Terraform, ARM/Bicep, Cloud Deployment Manager/Resource Manager), CI/CD pipelines, automation, and repeatable service patterns.
• Establish and enforce governance, security baselines, compliance controls, service catalogs, SLAs, and operational procedures for multi-cloud service delivery (e.g., identity/access management, encryption, networking, logging/monitoring).
• Manage incident and problem resolution, root-cause analysis, and proactive improvements to maintain high availability and reliability of cloud services.
• Cook up multi-cloud integrations, connectivity solutions (e.g., interconnects, hybrid networking), data transfers, and workload management across Azure, GCP, and OCI.
• Monitor, optimize, and report on cloud resource consumption, capacity planning, licensing, and cost efficiency, identifying opportunities for savings and performance gains.
• Define, track, and report on key performance indicators (KPIs) and metrics related to service delivery velocity, reliability, security compliance, uptime, and business value delivered.
• Lead initiatives to modernize cloud delivery, such as enhancing automation, adopting container/orchestration strategies, improving observability, and advancing cloud-native practices.
• Collaborate with Security and Risk teams to implement controls, vulnerability management, audits, and adherence to regulatory standards (e.g., SOC2, GDPR, industry-specific requirements).
• Mentor and coach team members; facilitate technical reviews, knowledge sharing, and skill development in multi-cloud delivery.
• Serve as the primary escalation point for cloud provider issues, manage relationships with Microsoft, Google, and Oracle support/partners, and contribute to cloud strategy discussions.
• Provide executive-level reporting on cloud service health, delivery performance, risks, and recommendations for ongoing enhancement.

Skills & Competencies

• Proven leadership in managing cloud delivery, operations, or engineering teams in multi-cloud or hybrid environments.
• Strong expertise across Azure, GCP, and OCI, including core services (compute, storage, networking, databases), IaC tools (Terraform preferred), CI/CD pipelines, and deployment/automation practices.
• Solid operational focus with experience ensuring reliable service delivery, incident management, performance optimization, and cost governance.
• Excellent communication and stakeholder engagement skills to articulate delivery concepts to technical and non-technical audiences and drive cross-team alignment.
• Collaborative leader skilled at mentoring engineers, implementing process improvements, and building a high-performing delivery-focused team.
• Analytical abilities for resolving complex multi-cloud challenges, optimizing resources/costs, and making data-driven decisions.
• Knowledge of cloud security best practices, compliance frameworks, and governance in multi-cloud settings.

Essential Duties And Responsibilities

• Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution.
• Develops long-term plans for technology capabilities, staffing, and budget management.
• PARTNERS WITH senior business leaders to define and prioritize technology initiatives.
• Establishes governance frameworks, standards, and metrics for performance and risk management.
• PROMOTES innovation and adoption of emerging technologies to improve efficiency and scalability.
• BUILDS and MAINTAINS a high-performing team culture focused on accountability and results.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Preferred Education: College Degree with Certifications and Experience Required.
• Experience: 8–12 years of progressive IT experience with at least 3 years in a supervisory or leadership role.
• Computer Skills Required: Some workstation and server support experience. Substantial network administration experience.