Manager, Inventory Control

About the Role

As a Warehouse Department Manager at iHerb, you will provide leadership and direction in a high-volume outbound, B2C small parcel environment. You will supervise and coordinate activities related to picking, packing, shipping, receiving, and fulfillment to ensure same-day shipping both nationally and internationally via expedited carrier services. Your role will focus on maintaining a safe, effective, and orderly work environment, scheduling, continuous process improvement, and fostering positive vendor relationships.

Responsibilities

• Order department supplies as needed.
• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver products in a timely fashion.
• Issue written and oral instructions to improve team efficiency.
• Study and standardize procedures to enhance operational workflows.
• Maintain harmony among team members and resolve grievances.
• Confer with other managers within the distribution center to ensure coordination of warehouse activities.
• Collaborate with managers outside the distribution center to align functions such as inventory management and quality assurance.
• Maintain a safe and organized work environment.
• Assist in resolving issues related to order fulfillment, inventory accuracy, and invoicing.
• Document and maintain all warehouse procedures for receiving, replenishing, picking, packing, and shipping.
• Improve and maintain inventory accuracy.
• Evaluate and plan labor for upcoming warehouse needs.
• Engage in typical managerial responsibilities, including evaluating, organizing, integrating, and delegating tasks.
• Plan, direct, and coordinate all warehouse department activities in compliance with company policies, OSHA, and government regulations.
• Monitor and manage team member performance, including administering write-ups and counseling.
• Contain and reduce costs while driving productivity within the department.
• Cooperate in a cross-functional manner as a change agent with all departments.
• Manage workflow to meet planned department productivity standards.
• Oversee and direct 3rd party vendor activities.
• Train new or newly assigned team members on proper methods and standard operating procedures.
• Work closely with the global logistics team and external shipping services to ensure on-time delivery of packages.
• Ensure correct shipment of domestic, international, and dangerous goods orders.
• Complete special projects as determined.

Requirements

• Minimum of 7-10 years of supervisory warehouse experience in an automated environment.
• High School Diploma or equivalent experience required; Bachelor’s Degree highly preferred.
• Experience with Microsoft Office Suite (Word, Excel) and Google Office.
• Excellent organizational and managerial skills.
• Strong communication skills—written, oral, reading, and understanding.
• Ability to work extended hours and weekends as required.

Skills

• Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy.
• Ability to use reasoning skills and determine when to escalate issues in a timely manner.

Physical Demands

• Regularly required to talk and hear.
• Regularly required to sit, stand, walk, and occasionally bend and move around the facility.
• May include lifting up to 50 pounds.

Work Environment

• Moderate noise level in a hectic, fast-paced environment with multi-level distractions.
• Professional yet casual work environment within a warehouse setting.
• Ability to work extended hours as required.

Pay

The expected salary range for this role is $85,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.