Manager, Internal Communications - Merchandising

About the role

At The Home Depot, our Internal Communications team works closely with senior leadership to ensure that associates in our stores, supply chain and support centers are informed and engaged. The ideal candidate is a skilled communicator with a high level of motivation and experience working with dynamic teams and developing and executing communication strategies, campaigns and messages across various channels. The individual should have at least 5-7 years of experience in communications, public relations or similar fields.

This position reports to the Senior Manager, Internal Communications and has no direct reports. Most of the time is spent sitting in a comfortable position with frequent opportunity to move about; rarely, there may be a need to move or lift light articles.

Responsibilities

• Communications Support (65%): As a partner to the business, proactively identifies communications needs and support, developing communications strategies, plans, messaging and storytelling. Works closely with partners across the business to ensure alignment of communication strategy, development, planning and execution. Monitors the effectiveness of communications and messages to identify issues and recommend solutions.
• Strategic Business Partnership & Relationship Management (20%): Gains in‑depth knowledge of the supported business to develop clear, concise messages that convey business objectives to internal audiences. Works closely with the business's senior leadership to create internal communication strategies, programs and campaigns.
• Change Management & High Impact Communications (15%): Supports high‑impact communications including major announcements and crisis response. Leads, develops and executes support strategies for change management initiatives, including developing communications, monitoring ongoing feedback and refining support.

Requirements

• Must be 18 years of age or older.
• Must pass a background check.
• Must pass a pre‑employment test, if applicable.
• Education: knowledge, skills and abilities typically acquired through completing a bachelor's degree program or equivalent degree in a field related to the job.
• Years of relevant work experience: 5 – 7 years.

Qualifications

• Exceptional communication and interpersonal skills.
• Background in communications, public relations or related fields.
• Experience working with Quorum, Viva Engage, Teams or other communication tools.
• Experience working in retail or merchandising.
• Bachelor’s degree in communications, public relations, English or related concentrations.
• Proficiency in AP style of writing.