Manager, Internal Communications

About the role

Serves as a trusted advisor to leadership—translating business priorities into clear, compelling messaging while ensuring consistent, high-quality delivery across all channels. Oversees communications platforms, editorial standards, and a team responsible for content creation and channel execution.

Responsibilities

• Lead & Develop Team
  • Manage and develop a team of communications professionals, including design, video, and channel execution roles; set high performance standards and drive accountability.
• Strategic Communications Advisory
  • Partner with senior leaders to shape communications strategies that advance key business priorities and influence outcomes.
• Content & Editorial Leadership
  • Own editorial standards and oversee all written, visual, and multimedia content; ensure clarity, consistency, and alignment with Vanguard brand.
• Channel & Infrastructure Ownership
  • Lead end-to-end communications infrastructure (SharePoint/intranet, newsletters, distribution lists, planning, measurement, and multimedia integration); ensure channels are optimized, integrated, and aligned to audience needs.
• Execution Excellence
  • Drive end-to-to-end delivery of communications—from planning through measurement—ensuring timely, high-quality outcomes.
• Stakeholder Influence
  • Act as a trusted advisor to resolve competing priorities, shape messaging, and guide channel strategy across stakeholders.
• Continuous Improvement
  • Apply data, insights, and industry best practices to improve communication effectiveness and elevate the crew experience.
• Events & Initiatives
  • Support communications strategy and execution for major divisional events and key initiatives.

Qualifications

• 5+ years of relevant experience, including internal communications strategy and execution.
• Demonstrated experience translating business strategy into communications.
• Strong writing, editing, and editorial judgment; ability to maintain high content standards across formats.
• Experience managing communications channels and infrastructure (e.g., intranet, newsletters, measurement).
• Proven people leadership or team management experience preferred.
• Experience managing creative resources (design, video) preferred.
• Undergraduate degree or equivalent experience required; advanced degree preferred.