manager infrastructure - ST; Nashville, TN

As a Manager, Infrastructure (Services)

You will…

• Lead a 24x7 operations function by coaching and developing system administrators/operations analysts, setting goals, and improving support practices and outcomes.
• Drive stability and continuous improvement through incident/problem management, clear escalation communications, and measurable operational KPIs.
• Own change and release execution by coordinating seamless implementation of hardware/software updates and ensuring standards and procedures are followed.
• Partner and plan strategically by collaborating across Technology and vendors to deliver infrastructure solutions, manage capacity, and support financial/budget goals.

About the role

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Responsibilities

Lead a 24x7 operations function by coaching and developing system administrators/operations analysts, setting goals, and improving support practices and outcomes.

Drive stability and continuous improvement through incident/problem management, clear escalation communications, and measurable operational KPIs.

Own change and release execution by coordinating seamless implementation of hardware/software updates and ensuring standards and procedures are followed.

Partner and plan strategically by collaborating across Technology and vendors to deliver infrastructure solutions, manage capacity, and support financial/budget goals.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience

10+ years of technology-related experience

Qualifications

• 10+ years of infrastructure/systems engineering experience in a mid-to-large enterprise, including designing highly reliable and scalable solutions
• 6+ years troubleshooting complex infrastructure in production, plus experience with VMware and enterprise server platforms (e.g., Cisco UCS / Dell / HP) and Windows Server/Linux administration
• 8+ years working with formal change management and release practices; 6+ years delivering within Agile/modern delivery methods (e.g., Scrum/Kanban, CI/CD)
• 6+ years working with security/compliance frameworks and hardening standards; working knowledge of AWS/Azure preferred

Skills

Preferred Qualifications

• 10+ years of infrastructure/systems engineering experience in a mid-to-large enterprise, including designing highly reliable and scalable solutions
• 6+ years troubleshooting complex infrastructure in production, plus experience with VMware and enterprise server platforms (e.g., Cisco UCS / Dell / HP) and Windows Server/Linux administration
• 8+ years working with formal change management and release practices; 6+ years delivering within Agile/modern delivery methods (e.g., Scrum/Kanban, CI/CD)
• 6+ years working with security/compliance frameworks and hardening standards; working knowledge of AWS/Azure preferred

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Family expansion reimbursement
• Paid vacation
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match
• S. I. P. (Starbucks Incentive Savings Program)
• Bean Stock (equity program)
• Incentivized emergency savings
• Financial well-being tools
• Access to educational opportunities through the Starbucks College Achievement Plan
• Access to backup care
• DACA reimbursement

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

We believe we do our best work when we’re together, which is why we’re onsite four days a week.