Manager, Implementation

What You'll Do

• Own end-to-end implementation for assigned markets, partners, or strategic initiatives, from kickoff through launch ensuring successful launch, transition, and operational readiness.
• Serve as the primary implementation lead and accountable owner for timelines, deliverables, risks, dependencies, and overall execution quality.
• Build and manage detailed implementation plans that align internal teams and external partners around scope, milestones, dependencies, and escalation paths — and actively maintain them as conditions evolve.
• Drive cross-functional coordination across internal teams to ensure workstreams stay aligned, decisions are made quickly, and blockers are resolved effectively.
• Lead day-to-day partner relationship management throughout implementation, establishing trust, maintaining clear communication cadences, and ensuring issues are resolved with appropriate urgency and follow-through.
• Develop working knowledge of partner types across Strive's book of business, including health plans, health systems, provider groups, provider practices and other value-based care organizations, and adapt implementation approach accordingly.
• Translate partnership structure, contractual requirements, and market-specific nuances into an executable implementation plan; understand what’s downstream of your decisions and implement accordingly.
• Anticipate risks early, escalate appropriately, and drive mitigation plans to keep implementations on track without waiting to be asked.
• Own implementation outcomes, not just task completion, ensuring that decisions made during implementation support successful long-term operations.
• Lead internal and external training to ensure all parties are aligned on partner contracts, workflows, and go-live requirements.
• Build and maintain strong relationships with key external stakeholders, positioning Strive Health as a trusted strategic partner throughout the implementation lifecycle.
• Produce structured and ad hoc reporting, meeting materials, and stakeholder communications to keep internal and external audiences informed and issues resolved quickly.
• Continuously improve implementation tools, templates, and playbooks to enable faster and more consistent launches over time.
• Support special projects and broader team initiatives that strengthen implementation performance and scalability across the organization.
• Support cross-functional operational initiatives outside of core implementation as assigned, including vendor management, compliance-adjacent projects, and other Director-delegated priorities.
• Travel as needed to support in-person partner meetings, facilitate launches, and participate in Strive-sponsored team events.

Essential Functions

• Own end-to-end implementation for assigned markets, partners, or strategic initiatives, from kickoff through launch ensuring successful launch, transition, and operational readiness.
• Serve as the primary implementation lead and accountable owner for timelines, deliverables, risks, dependencies, and overall execution quality.
• Build and manage detailed implementation plans that align internal teams and external partners around scope, milestones, dependencies, and escalation paths — and actively maintain them as conditions evolve.
• Drive cross-functional coordination across internal teams to ensure workstreams stay aligned, decisions are made quickly, and blockers are resolved effectively.
• Lead day-to-day partner relationship management throughout implementation, establishing trust, maintaining clear communication cadences, and ensuring issues are resolved with appropriate urgency and follow-through.
• Develop working knowledge of partner types across Strive's book of business, including health plans, health systems, provider groups, provider practices and other value-based care organizations, and adapt implementation approach accordingly.
• Translate partnership structure, contractual requirements, and market-specific nuances into an executable implementation plan; understand what’s downstream of your decisions and implement accordingly.
• Anticipate risks early, escalate appropriately, and drive mitigation plans to keep implementations on track without waiting to be asked.
• Own implementation outcomes, not just task completion, ensuring that decisions made during implementation support successful long-term operations.
• Lead internal and external training to ensure all parties are aligned on partner contracts, workflows, and go-live requirements.
• Build and maintain strong relationships with key external stakeholders, positioning Strive Health as a trusted strategic partner throughout the implementation lifecycle.
• Produce structured and ad hoc reporting, meeting materials, and stakeholder communications to keep internal and external audiences informed and issues resolved quickly.
• Continuously improve implementation tools, templates, and playbooks to enable faster and more consistent launches over time.
• Support special projects and broader team initiatives that strengthen implementation performance and scalability across the organization.
• Support cross-functional operational initiatives outside of core implementation as assigned, including vendor management, compliance-adjacent projects, and other Director-delegated priorities.
• Travel as needed to support in-person partner meetings, facilitate launches, and participate in Strive-sponsored team events.