Manager III , Tech Infra Progam Manager, Network Delivery Team

Key job responsibilities

• Manage and develop a regional Network Delivery team that oversees circuit delivery across Amazon’s North America infrastructure at large scale.
• Own the end-to-end lifecycle of data and voice circuits, including demand planning, ordering, implementation, upgrades, optimization, and decommissioning.
• Drive automation, tooling adoption, and process redesign to improve delivery speed, reduce manual effort, and eliminate repetitive operational tasks.
• Serve as escalation point for complex delivery issues involving vendors, internal customers, and cross-functional teams.
• Partner with Engineering, Network Operations, Launch, and Real Estate teams to guide new site launches, retrofits, bandwidth upgrades, and network redesign initiatives.
• Build strong relationships with telecom service providers and lead vendor performance management.
• Foster a culture of ownership, continuous improvement, and innovation within the team.
• Lead strategic initiatives to modernize circuit delivery through automation, tooling, and process standardization across the Americas region.
• Build long-term mechanisms to enable high-volume site launches and large-scale network expansion.
• Drive cross-organizational programs to improve launch readiness, reduce delivery cycle time, and increase network availability.
• Hire, develop, and mentor the team, while building a high-performing regional organization.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 8+ years of IT infrastructure management, incident management, or related experience
• 4+ years of team management and performance experience
• Bachelor's degree or above in computer science or equivalent
• Experience in telecom networks either as a manager or individual contributor

Preferred Qualifications

• Experience representing your team or technical area to senior management
• Experience in building and developing a high performance team
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps