Technical Infrastructure Progam Manager, Network Delivery Team

About the role

This role is part of a regional team that owns the implementation and lifecycle management of wide area network (WAN) infrastructure assisting Amazon’s fulfillment, logistics, and corporate network across North America. The team operates at massive scale to enable the delivery of millions of customer orders every day.

Responsibilities

• Own the end-to-end lifecycle of data and voice circuits, including demand planning, ordering, implementation, upgrades, optimization, and decommissioning.
• Drive execution of circuit delivery across Amazon’s North America infrastructure at scale, ensuring timelines and quality standards are met.
• Identify opportunities for automation and process improvements to reduce manual effort and improve delivery efficiency.
• Troubleshoot and resolve complex delivery issues involving telecom vendors, internal stakeholders, and cross-functional teams.
• Partner with Engineering, Network Operations, Launch, and Real Estate teams to assist new site launches, retrofits, bandwidth upgrades, and network redesign initiatives.
• Engage with telecom service providers to coordinate deliveries, track performance, and ensure service quality.
• Contribute to building scalable mechanisms and standard processes to guide high-volume network expansion.
• Guide cross-functional programs aimed at improving launch readiness, reducing delivery cycle time, and increasing network availability.

Requirements

The role requires a individual with strong ownership, the ability to operate independently with limited direction, and the capability to drive large-scale initiatives across multiple geographic regions.

Qualifications

• 5+ years of program management or technical project management experience
• Experience in telecom/network delivery, WAN infrastructure, or circuit lifecycle management
• Strong program or project management skills with the ability to manage multiple priorities
• Experience working with telecom vendors and managing service delivery
• Ability to troubleshoot complex network delivery issues across multiple stakeholders
• Strong communication and stakeholder management skills

Skills

Experience with large-scale network deployments or infrastructure programs

Familiarity with automation, tooling, or process improvement initiatives

Experience with data center connectivity, including WAN circuits, cross-connects, and colocation environments

Benefits

Affordable medical, dental, and vision coverage

Paid time off

401(k) plan