Manager I - Transactional Services-Reinsurance

This role is based in New York City and is a hybrid position, requiring at least three days a week in the office.

About the role

You will help lead the day-to-day delivery of reinsurance service processing, ensuring high-quality, timely, and compliant execution of operational activities. You will collaborate closely with brokers, clients, and markets to resolve complex issues and continuously improve our operational model.

Responsibilities

• Manage day-to-day operational processes within your area of responsibility, ensuring adherence to published procedures, professional standards, and processing metrics.
• Monitor and help develop methods to handle complex tasks and ensure Service Level Agreements (SLAs) and regulatory requirements are consistently met.
• Support the planning and facilitation of team meetings and activities that encourage sharing of ideas, process improvements, and adoption of technology-enabled solutions.
• Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
• Help track and manage operating expenses within established budget parameters for your team or area.
• Build and maintain effective working relationships with internal peers, brokers, clients, and markets to help resolve reinsurance service issues and support continuous improvement.

Requirements

• Experience in operations, financial services, insurance, or reinsurance, with exposure to process-driven, metric-oriented environments.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Demonstrated ability to work collaboratively in a team environment and communicate clearly with internal and external stakeholders.
• Proficiency with common business and productivity tools (e.g., Excel, PowerPoint, operational or workflow systems).

Qualifications

• Prior experience in (re)insurance operations, reinsurance accounting, or a similar processing and client-service-oriented function.
• Experience supporting or leading process improvement initiatives, including the use of technology to enhance efficiency and control.
• Exposure to people leadership activities (e.g., coaching colleagues, supporting training, or contributing to performance discussions).

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues.
• Career opportunities, benefits, and rewards to enhance well-being.
• Health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $97,700 to $162,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. This position may also be eligible for performance-based incentives.