Manager I, Data Entry

Responsibilities

Lead and manage day-to-day data entry operations, including the input and verification of standard and complex coded or uncoded data.

Supervise and develop a small team of data entry associates and/or team leads, ensuring high performance and accountability.

Establish priorities and allocate resources to meet service-level agreements and operational goals.

Monitor performance metrics and implement improvements to meet productivity, accuracy, and quality standards.

Apply organizational policies and business plans to guide decision-making with moderate oversight.

Conduct performance evaluations, set employee objectives, and make compensation recommendations.

Identify and implement process improvements to enhance efficiency, accuracy, and workflow effectiveness.

Collaborate with cross-functional teams and engage with customers to support business needs and service delivery.

Manage customer-facing interactions related to data processing, ensuring professionalism and responsiveness.

Requirements

• 3–5 years of experience in data entry, operations, or a related field.
• Demonstrated people management or team lead experience in a structured environment.
• Experience operating data entry systems and processing business or statistical data.
• Working knowledge of technical tools including SQL (querying), SharePoint lists, and Microsoft Excel.
• Experience in data processing and handling large datasets.
• Proven ability to work in customer-facing environments.

Core Competencies

• Technical proficiency with data tools and systems (SQL, Excel, SharePoint).
• Strong organizational, prioritization, and problem-solving abilities.
• Ability to adapt to changing operational demands and meet deadlines.
• Excellent communication skills, with the ability to interact with both internal stakeholders and customers.

Benefits

We are delighted to offer the following benefits:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retail Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.

Pay

The U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

This job is eligible for an annual incentive bonus.