Manager, Data

Full-time, 8:30 AM–5:00 PM Monday–Friday in Holland, OH. Hybrid schedule after a 60-day on-site orientation period.

About the role

The Data Manager leads the product-creation function within the department, overseeing functional teams and supervising Data Leads who map, process, pre-clean, maintain static tables, and audit new and existing product data across digital and physical formats in pre-production. This role ensures data is accurately and completely mapped, created, and prepared for production in accordance with company and vendor standards. Responsibilities include enforcing data policies, establishing data-sharing rules, troubleshooting data-related issues, and partnering closely with the Data Ops Manager—who leads product maintenance (content transfers, linking, dynamic table maintenance, and field-level quality control—on shared data-auditing responsibilities. The Data Manager also assists with company and department-driven projects.

Responsibilities

• Directly manage and develop a team of format-based (SME) Leads who, in turn, manage their own format-specific coordinators and specialists.
• Understand and coordinate team members’ work assignments by setting task priorities to meet production standards and deadlines.
• Identify and lead opportunities to optimize team workflows and processes, from day-to-day productivity and quality improvements to larger-scale innovation using modern data management tools.
• Oversee data creation and verification workflows from sources including MS Excel, APIs, and third-party providers, ensuring accuracy and completeness per company policies.
• Lead innovation efforts to improve team workflow efficiency with modern data management solutions.
• Identify and reconcile trending systemic data errors or workflow failures, or escalate them to the Director of Digital Operations.
• Address internal and departmental questions related to production issues that impact output standards.
• Monitor and report team productivity.
• Lead and coordinate data management projects, collaborating with cross-functional teams to meet milestones and deadlines.
• Conduct regular data audits to identify discrepancies, inconsistencies, or errors in the product database.
• Ensure data quality through data cleaning procedures.
• Provide input to the Director of Digital Operations on team resource planning and participate in recruitment and hiring.
• Review and approve data employee timecards and time-off requests per company policies.
• Oversee team members, address team concerns, and complete ADP requirements including performance reviews.

Requirements

• Strong people management skills.
• Detail-oriented with excellent follow-up skills.
• Ability to produce and publish departmental process guidelines and rules.
• Ability to create and maintain reports as requested.
• Intermediate computer skills, including Microsoft Office 365 with emphasis on MS Excel.
• Highly self-motivated, well-organized, and able to prioritize multiple projects and deadlines.
• Analytically minded; able to manipulate large data sets to gather insights and structure new projects.
• Ability to leverage AI tools (e.g., Claude, CoPilot) to improve workflows, documentation, and data analysis.
• Ability to manage large amounts of digital media assets.
• Effective oral and written communication skills, including the ability to communicate technical issues.
• Collaborative nature and willingness to work with team members across disciplines.

Qualifications

• Bachelor’s degree in computer science, data science, or related field, or equivalent experience.
• 3+ years of relevant experience in data development or analysis.
• 2+ years of leadership experience.
• Experience with Jira, programming languages like SQL, and visualization tools.
• Knowledge of master data management (MDM), data housing, and integration concepts.

Physical Requirements

• Ability to regularly sit for extended periods.
• Perform repetitive motion-type tasks.
• Physically able to attend meetings, presentations, and training sessions.
• Ability to work on-site in a team environment.

About the company

Founded in 1989 as a family-owned video rental store, we grew into a trusted partner dedicated to helping libraries thrive. A suggestion to sell VHS tapes to public libraries inspired our founder, John Eldred, to start Midwest Tape LLC—and set our mission in motion. Over 35 years later, we serve libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. We provide libraries with unparalleled access to top-tier media, including physical media (audiobooks, DVDs, CDs, and read-a-longs) and our digital platform, Hoopla Digital. Hoopla, available on iOS, Android, and desktop, combines our media expertise with modern technology to deliver an all-in-one experience for libraries and patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. We partner with libraries and content providers to strengthen communities through access to educational resources and entertainment. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Benefits

• Medical, dental, and vision insurance
• Parental leave
• 401k with company match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Holiday bonus
• Company performance bonus

Schedule

Full-time, 8:30 AM–5:00 PM Monday–Friday. Hybrid schedule after a 60-day on-site orientation period.