MANAGER I, CLINICAL PROGRAMS

About the role

Managers, Clinical Programs plan, develop, organize, coordinate, direct, and evaluate mental health, intellectual disabilities, and/or child development service delivery programs.

Responsibilities

• Manage psychologists and/or subordinate supervisors of professional clinicians or mental health counselors.
• Manage a rural mental health clinic and satellites, a regional or statewide program.
• Establish goals, objectives, policies, and procedures and monitor and evaluate program performance.
• Design program components to achieve goals of governing bodies and management.
• Ensure compliance with applicable laws, licensure, and funding requirements.
• Develop and/or implement admission/discharge criteria, performance indicators, and reporting mechanisms.
• Receive and respond to feedback from consumers and advocacy groups regarding services provided.
• Monitor and evaluate clinical, service delivery, and fiscal performance indicators and develop and implement corrective action plans.
• Solicit and evaluate service delivery proposals and participate in selecting contract service providers.
• Work with private providers to provide the services needed.
• Monitor providers' performance and identify and communicate corrective actions.
• Approve payments and revoke or recommend revocation of agreements.
• Develop and monitor budgets, forecast revenues and expenditures, and approve and monitor expenditures.
• Cookordinate program services with courts, law enforcement, school districts, and other stakeholders.
• Provide court testimony and present legislative testimony regarding assigned programs.
• Analyze and propose legislative changes, draft amendments, and provide testimony.
• Ensure client access to 24-hour emergency evaluation and crisis intervention services.
• Enforce standards for clients' rights, professional ethics, and health and safety of employees and clients.
• Investigate incident reports and consumer complaints, submit reports, and take corrective action.
• Liaise between various stakeholders to coordinate activities, resolve issues, and represent agency interests.
• Oversee and ensure the maintenance of clinical records.
• Oversee the work and performance of supervisory employees.
• Train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.

Requirements

• Three or more years of applicable post-Master’s experience as described in the job duties with a minimum of one-year supervisory/managerial experience and a Master’s degree in a field of study applicable to the job duties.
• This position requires licensure in the State of Nevada as a Clinical Social Worker, Licensed Psychologist, Licensed Marriage and Family Therapist, or Licensed Clinical Professional Counselor.
• A State of Nevada/FBI background check will be required of the selected applicant.
• This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
• This position requires up to 25% of travel.
• You must have one of the following degrees: Master’s degree from an accredited college or university in counseling, marriage and family therapy, psychology, social work, or closely related academic field.

Qualifications

Applicants must have the ability to design and implement individual, family, and/or group clinical interventions; identify critical elements in clinical and service delivery emergencies and respond appropriately; match client needs to community resources; assess client status and risk; apply professional codes of ethics to practical situations; balance clinical and administrative responsibilities; listen perceptively and convey understanding; respond effectively to hostility and resistance; establish rapport with clients and staff; maintain effective working relationships with others; deliver presentations; inspect clinical records to evaluate the appropriateness of services provided and compliance with policies and procedures; write clinical and administrative documents; perform mathematical and statistical calculations; analyze program performance and fiscal reports; lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment; communicate both verbally and in writing to audiences of various social, educational, and economic backgrounds; resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully; review work products for quality, quantity, and timeliness; analyze information, problems, situations, practices, or procedures to define objectives, identify relevant concerns, formulate logical conclusions, and recognize alternatives and their implications; develop, implement, and oversee policies and procedures to meet agency mandates, including program design, statutory compliance, and goal achievement; serve as liaison between various stakeholders, including federal, State, and local agencies, to coordinate activities, resolve issues, and represent agency interests; analyze and propose legislative changes for program management, draft amendments, and provide testimony.

Skills

• Interpersonal and communication, both verbal and written.
• Use and operation of office and job-related equipment and software.

Benefits

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retail: Participation in the Nevada Public Employees Retirement System (PERS).
• Earned Income Tax Credit (EITC): Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.