Manager I, Claims

Job Summary

Under general direction, oversee and guide team of hourly/salaried non-exempt employees in the Claims Department. Act as face of the team to external parties, such as other areas of the Company, customers, etc. As part of management responsibilities, monitor operations and team performance, ensure standard operating procedures are followed, etc., and support escalated issues as they arise.

Key Responsibilities

• Assign open files to a group of Litigation Claims Examiners, monitor workload and adjust as needed.
• Counsel/give advice on new and existing claims.
• Cook up with other departments or segments of the company, including outside vendors and customers.
• Ensure claims are reported in timely manner to insurance carriers.
• Coordinate with other departments or segments of the company, including outside vendors and customers.
• Support night safety with their questions and coordinate legal representation.
• Provide management guidance, coaching and mentoring to team members, as needed, including other personnel actions (e.g., performance evaluations, hiring).

Qualifications

• High School Diploma or GED with more than 5 years combination of education, experience and training.
• Bachelor's Degree with 4-5 years combination of education, experience, and training preferred.
• Ability to communicate effectively over the phone.
• Ability to form strong arguments and defend a position professionally.
• Ability to maintain professionalism while dealing with difficult individuals.
• Ability to make independent, time-sensitive decisions.
• Ability to make time-sensitive decisions.
• Ability to multitask.
• Ability to work both individually and as part of a team.
• Experience managing/supervising individuals and team.
• Experience working in a fast-paced environment.
• Experience working in claims.
• Proficient time management skills.
• Self-motivation.

Shift

Mon-Fri: 0800-1700

Job Opening ID

J.B. Hunt Transport, Inc. Job Opening ID 00633085

Manager I, Claims (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Information

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.