Manager I

Duties And Responsibilities

• Cross functional project lead.
• Interview, hire and onboard new associates.
• Maintain production metrics and provide reports to clients.
• Data entry for required metric and tracking tools.
• Meet 1:1 with all associates, provide feedback, expectation, goals and recognition.
• Perform annual performance reviews and set goals.
• Fill in for leads in Neat and Solubilized areas if there is a need.
• Sample capacity and quality order support and customer service.
• Sample disposition processing based on sample capacity and quality data.
• Staff management in alignment with scheduling work to meet client deadlines within core business hours.
• Conduct routine walk-throughs to ensure current work practices are in alignment with client policies, GSM standard operating procedures and job aids.
• Communication and process feedback to client on ways to continually improve processes and support for all provided services.
• Monitor and address staffing needs and issues, prioritizing workload to ensure turnaround times and client expectations are met.
• Ensure team follows the guidelines set forth with clients and in the Company Quality, Health, Safety, Security and Environmental policies and procedures.
• Ensure team complies with clients and Company management systems in accordance with appropriate regulatory agencies.
• Ensure team follows the guidelines set forth in by clients and the Company Quality Manual and Safety / Chemical Hygiene Plan.
• Offer problem resolution, as applicable, for any client issues identified, highlighted, or questioned with the aim of enhancing client satisfaction and improving client relations.
• Other duties as defined by Manager, department needs and workload.

Skills & Proficiencies

• Knowledgeable about all roles and responsibilities within both the neat and solubilized sample operations.
• Knowledgeable about all job aids and work processes in sample management.
• Comfortable handling chemical and biological samples.
• Highly organized and able to prioritize workload and complete orders.
• Communicate professionally and concisely - both written and verbal.
• Solid experience maintaining a high attention to detail.
• Able to work in and familiar with use of MS Word, MS Excel, MS Outlook and SharePoint sites.
• Quickly understand job-specific software.
• Team-oriented and the ability to work in a collaborative environment.
• Proven multi-tasker that truly thrives on juggling multiple projects in a deadline driven environment.
• Strong organizational skills with ability to quickly assess project status and communicate it effectively.
• Experience in handling large quantities of samples and orders.
• Driven, energetic person coordinating activities among different areas of the department.
• Champions company values.
• Project management skills.
• Stakeholder management skills.
• Continuous improvement mindset.

Education And Experience

• Associates Degree in Chemistry or closely related field.
• Minimum of five (5) year(s) of experience with sample management.
• Minimum of 1 year(s) in leadership.