Manager, HRBP- NORAM

About the role

As the Manager, HRBP for Customer Success & Onboarding, you will serve as a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. You will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy.

Responsibilities

• Partner with leaders across multiple levels to understand business needs and align People strategies.
• Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives.
• Provide strategic insights to help build inclusive, high-performing teams.
• Manage and resolve complex team member relations with confidentiality and strong judgment.
• Support development conversations, performance management, corrective actions, and conflict resolution.
• Partner on global and regional engagement and culture initiatives.
• Aid in documentation for legal matters, investigations, or claims.
• Assist with policy updates and guide managers on compliance requirements.
• Collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes.

Requirements

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field.
• 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience.
• Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus.
• Experience supporting CS & Onboarding organizations.
• Proven ability to coach and influence leaders at all levels.
• Excellent communication and relationship-building skills across cultures and time zones.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to handle sensitive and confidential information with discretion and a high level of integrity.
• Strong judgment, ownership, confidentiality, and problem-solving.
• Experience working in a fast-paced, high-growth, remote-first environment.
• Workday experience is a strong plus.

Qualifications

• Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $80 000 - $110 000 USD (for US-based candidates).

Skills

• Strategic thinking and partnership.
• Leadership coaching and development.
• Talent management and succession planning.
• Confidentiality and compliance expertise.
• Data analysis and reporting.
• People operations and HR systems.
• Global HRBP collaboration.

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Everyone is Welcome - A Culture of Inclusion

Pay

Depending on your skills and experience, you can expect your annual compensation to be between $80 000 - $110 000 USD (the salary is only for US-based candidates).

Schedule

Remote First, Remote Always