Manager, HRBP- NORAM

About the role

As the Manager, HRBP for Customer Success & Onboarding, you will serve as a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada.

Responsibilities

• Partner with leaders across multiple levels to understand business needs and align People strategies.
• Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives.
• Provide strategic insights to help build inclusive, high-performing teams.
• Manage and resolve complex team member relations with confidentiality and strong judgment.
• Support development conversations, performance management, corrective actions, and conflict resolution.
• Partner on global and regional engagement and culture initiatives.
• Aid with documentation for legal matters, investigations, or claims.
• Assist with implementing policy updates and guiding managers on compliance requirements.
• Collaborate closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle.
• Partner with Business Systems to troubleshoot Workday workflows or data issues.
• Support onboarding, offboarding, transfers, and lifecycle processes in Workday.
• Maintain accurate and confidential team member data in Workday.
• Participate in compensation cycles, calibrations, and workforce reporting.
• Contribute to continuous improvement of HR processes.
• Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs.
• Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning.
• Strengthen cross-regional People processes and communication.

Requirements

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field.
• 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience.
• Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus.
• Experience supporting CS & Onboarding organizations.
• Proven ability to coach and influence leaders at all levels.
• Excellent communication and relationship-building skills across cultures and time zones.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to handle sensitive and confidential information with discretion and a high level of integrity.
• Strong judgment, ownership, confidentiality, and problem-solving.
• Experience working in a fast-paced, high-growth, remote-first environment.
• Workday experience is a strong plus.

Skills

• Strategic thinking and partnership.
• Leadership coaching and development.
• Talent management and program implementation.
• Confidentiality and compliance expertise.
• HR systems proficiency (Workday).
• Global collaboration and cross-cultural communication.
• Compensation and benefits administration.
• Performance management and conflict resolution.

Benefits

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer.

Pay

Depending on your skills and experience, you can expect your annual compensation to be between $80,000 - $110,000 USD (the salary is only for US-based candidates).

Schedule

Remote First, Remote Always