Manager - Housing Choice Voucher Program

Key Responsibilities

• Supervise staff and oversee day-to-day operations for eligibility, re-certifications, and case management.
• Ensure program compliance with HUD regulations and CMHA’s Administrative Plan.
• Coach and develop team members, ensuring high performance and alignment with organizational values.
• Analyze reports and data to inform strategic decision-making and performance improvements.
• Act as a liaison for tenant and landlord concerns, resolving issues with professionalism and respect.
• Lead process improvements to enhance efficiency and customer satisfaction.
• Support audits and compliance reviews to ensure high performance and program excellence.

Qualifications

• Knowledge of landlord/tenant law, contract administration, and HUD/HCV regulations.
• Proven leadership in managing high-performing teams in fast-paced environments.
• Strong communication skills to engage effectively with diverse, low-income populations and internal/external stakeholders.
• Results-driven mindset with a focus on accountability, initiative, and service excellence.
• Proficiency in Microsoft Office and the ability to learn program regulations and systems quickly.
• Bachelor’s degree in public/business administration, urban studies, or a related field.
• Equivalent experience may be considered.
• Minimum 3 years of supervisory or management experience leading large teams.
• HCV Program Management Certification (or equivalent) required within one year of hire.

Pay

Competitive salary offered.

Schedule

Full-time position.

Benefits

Award-winning benefits package including health insurance, retirement plans, paid time off, and more.

Benefits

Equal Opportunity Employer/ Equal Housing Opportunities.