Manager, Hotel & Meeting Operations
About the role
The Manager, Hotel & Meeting Operations will lead the planning and execution of enterprise meetings and hotel operations across Major League Soccer and Soccer United Marketing, supporting a diverse portfolio of events and business initiatives throughout the year. This role is responsible for managing hotel sourcing, RFP development, contract negotiations, and operational planning for meetings and events, while partnering with internal stakeholders to deliver seamless, high-quality experiences that achieve business objectives. The Manager will also support the day-to-day operations of the Events & Hospitality department by managing departmental processes, budgets, reporting, documentation, and administrative functions, while driving operational efficiencies that support the successful delivery of annual MLS and SUM events.
Responsibilities
- End-to-end hotel operations, meetings management, and execution for assigned meetings and events throughout the year, including hotel sourcing and contracting, soliciting and tracking requests, overall meeting logistics, property relationship management, catering, AV/production, décor/branding/gifting, wayfinding, and agency/staff management.
- Support the delivery of enterprise-wide hotel and meeting strategies while serving as the operational lead for assigned programs.
- Specific assigned events may include: Board of Governors & Executive Committee Meetings; MLS NEXT