Meetings and Events Client Operations Manager

Job Title: Meetings and Events Client Operations Manager Brand: Emota Location: USA: Philadelphia or remote US Reporting to: Director of Meetings and Events Direct report(s): None A Bit About The Role … You will support the Director of Meetings and Events with process to ensure adherence to client and internal processes and quality of delivery. We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, 401k and many other benefits. What will you be doing … Project And Operational Support Updating and maintenance of client standard operating procedures to support the team with quality and understanding of client requirementsSupport the Director of Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditingIdentify any delivery issues and training needsSupport with health care practitioners compliance reportingWork with the Operations Manager to review team resourcing needsOpen to travel to 1-2 main events per year within the US to stay close to project work, team delivery and better understand client needs Financial Management Support the Director of Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracySupport with cost savings reporting, per client processesAssistance in maintaining Procim/Tact Plan and Cvent platformsAssistance in managing invoicing and client deadlinesOversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reportsEnsure compliance with company and client invoicing processes and aged debtPlay an active role in the maintenance of Procim within the account and how it works alongside client specific requirementsSupport in HubSpot Client Operations Become a subject matter expert on client platforms and processesSupport Director of Events in provision of metrics for clients to demonstrate compliance with master service agreement requirements and for business reviewsSupport the Director of Events with gathering of data for request for proposalsComply with all company and client procedures, including those relating to Health & Safety Staff Development And Management Support the onboarding of new hires into the teamSupport the Director of Events and Project Directors in the identification of training needs for the team and maintain team training records General Understand, apply and promote our mission, vision and valuesTo shape and prioritize own workload to meet goals and deadlinesBe an ambassador for the agencyWork with other departments – e.g., IT, Finance and People ServicesApply and share a full knowledge of our range of servicesTo keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forumAutonomous in your daily roleAttendance and contribution at team and company meetingsTo be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach What do you need to have … Organizer with 6+ years' corporate meetings and events experienceExperience managing event budgets from initial budget, through revisions and reconciliationFinancial management skillsClient liaison skillsMotivator and professional team memberPositive and authenticA focus on accuracy, detail, consistency and dedicated to customer serviceIntermediate level Excel (can maintain complex spreadsheets) A Bit About Us …. Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences. Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioral science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.