Client Operations Manager

What you'd actually do

• Cook up opportunities: follow up after discovery calls, organize notes and proposals, keep the CRM clean, schedule meetings, and research companies before calls
• Run client onboarding: set up Slack channels, Drive folders, portals, and internal docs; manage invoices, subscriptions, and payment workflows
• Drive client success: maintain regular communication, coordinate recurring meetings and reports, triage support requests, and drive reviews and referrals
• Keep internal operations organized: coordinate with developers, maintain visibility into what's moving and what's stuck across projects and comms
• Support business development: coordinate LinkedIn engagement and outreach, maintain pipeline organization, and support ongoing BD initiatives

Requirements

• Extremely organized — you build systems instead of fighting fires
• Proactive and self-directed, and you don't wait to be told what's next
• A strong written and verbal communicator
• Tech-fluent: you learn new tools quickly and aren't intimidated by AI or automation
• Comfortable in Slack, ClickUp, Google Workspace, CRMs, and AI tools
• Can juggle multiple conversations, projects, and priorities without dropping the ball

Qualifications

• West Coast or Mountain Time preferred
• Big plus: experience in agencies, startups, SaaS, or client services
• Familiarity with AI, automation, or operational systems
• Background in client onboarding or lifecycle management
• A bias for process improvement

Benefits

• Flexible work schedule
• Competitive compensation package
• Opportunities for professional growth and development

Pay

$80,000 - $120,000 annually

Schedule

Full-time, remote position