Client Operations Manager

Key Responsibilities

• Build and maintain strong, long-term relationships with a portfolio of clients, acting as a primary point of contact for operational matters.
• Understand client needs, address concerns, and ensure consistent, high-quality service delivery.
• Oversee the day-to-day operations related to client accounts, including project execution, service delivery, and adherence to agreed-upon processes and timelines.
• Identify areas for operational improvement and efficiency within client-facing processes. Develop and implement initiatives to streamline workflows, enhance service quality, and reduce operational bottlenecks.
• Proactively identify and resolve operational issues and escalate client concerns in a timely and effective manner. Coordinate with internal teams to troubleshoot problems and implement corrective actions.
• Collaborate closely with various internal departments, including Technology teams, Product Managers, Client Services, Sales, and as well as other stakeholders to ensure alignment and seamless client experiences.
• Identify potential risks related to client operations and implement strategies to mitigate them.

Requirements

• 5-7 years experience within a technology delivery environment.
• Experience working with clients.
• Healthcare experience (preferred).
• Excellent communication, interpersonal, and relationship-building skills.
• Proven analytical and sound decision-making skills.
• Proven history of delivering projects on time.
• Initiative and ability to produce value with limited direction.
• Excellent organizational and time management skills; ability to multitask and prioritize.